Safety and Compliance Information
IMPORTANT PRODUCT AND SAFETY INFORMATION
READ ALL SAFETY INFORMATION BEFORE USING THE DEVICE. FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.
Maintaining Your Device
Do not expose your Device or adapter to liquids. If your Device or adapter gets wet, carefully unplug all cables without getting your hands wet and wait for the Device and adapter to dry completely before plugging them in again. Do not attempt to dry your Device or adapter with an external heat source, such as a microwave oven or a hair dryer. If the Device or adapter appear damaged, discontinue use immediately. Use only accessories supplied with the Device to power your Device. To avoid risk of electric shock, do not touch your Device or any wires connected to your Device during a lightning storm.
Only handle your Device with clean hands. Clean the Device with a soft cloth that is slightly damp with water and a touch of rubbing alcohol; be careful not to wipe it with anything abrasive or to use any harsh chemicals. Don't expose your Device to steam, extreme heat or cold. For example, do not install your Device near any heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat. Use your Device in a location where temperatures remain within the Device's operating temperature range set forth on this page.
Use of third-party accessories may impact your Device’s performance. In limited circumstances, use of third-party accessories may void your Device’s limited warranty. Read all safety instructions for any accessories before using with your Device.
Only use the included power adapter with your Device. Do not force the power adapter into a power outlet. If the power adapter or cable appears damaged, discontinue use immediately. Do not plug multiple electric devices into the same wall outlet. Overloading an outlet can cause it to overheat and may result in a fire.
Your Device may get warm during normal use. To reduce the effect of the warming, place your Device on a heat resistant surface.
Other Safety Considerations
Small parts contained in your Device and its accessories may present a choking hazard to small children.
For safety, compliance, and other information regarding any networking equipment or computer connected to your Device, please consult the user manual and other information provided by the manufacturer.
Install your power adapter or power source into an easily accessible socket-outlet located near the equipment that will be plugged into or powered by the adapter.
To avoid risk of electric shock, do not touch your Device or any wires connected to your Device during a lightning storm.
Using Your Device Around Other Electronic Devices
Your Device generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer. For personal medical devices (such as pacemakers and hearing aids), consult with your physician or the manufacturer to determine if they are adequately shielded from external RF signals.
FCC Compliance Statement
These devices comply with Part 15 of the FCC Rules. Operation of each product is subject to the following two conditions: (1) the device may not cause harmful interference, and (2) the device must accept any interference received, including interference that may cause undesired operation. For our return policy, warranty info, privacy policy, terms of service, and more, visit eero.com/legal
Note: This Product has been tested and found to comply with the limits for a Class B digital device or external switching power supply, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Pursuant to Section 15.21 of the FCC rules, changes or modifications to a Product by the user that are not expressly approved by the party responsible for compliance void the user’s authority to operate the equipment.
The device meets the FCC Radio Frequency Emission Guidelines. Information on these Products is on file with the FCC and can be found by inputting such Product's FCC ID (which can be found on the bottom of the Device) into the FCC ID Search at https://www.fcc.gov/oet/ea/fccid
The party responsible for FCC compliance is eero LLC
660 3rd St., 4th Floor, San Francisco, CA 94107 USA
FCC Guidelines for Human Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 22 cm for between the radiator and your body.
FCC regulations restrict the operation of eero Pro 6E and eero 6+ devices to indoor use only. Their operation is prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of these devices is permitted in large aircraft while flying above 10,000 feet.
Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems.
Information Regarding Exposure to Radio Frequency Energy
The output power of the radio technology used in the Products is below the radio frequency exposure limits set by the FCC. Nevertheless, it is advised to use the Products in such a manner that minimizes the potential for human contact during normal operation. This Device should be installed and operated with a minimum distance of 22 cm between the radiator and your body.
Recycling Your Device Properly
In some areas, the disposal of certain electronic devices is regulated. Make sure you dispose of or recycle your Device in accordance with your local laws and regulations. For information about recycling your Device, go to amazon.com/devicesupport
Servicing Your Device
If your Device needs to be serviced, please contact eero Customer Support. Contact details can be found at https://support.eero.com
Faulty service may void the warranty.
Product Specifications
eero
Device name: eero
Model: J010001
Wifi connectivity
Dual-band wifi radios, simultaneous 2.4 GHz and 5 GHz, 2x2 MU-MIMO, beamforming, IEEE 802.11a/b/g/n/ac
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory, and storage
700 MHz quad-core processor, 512 MB RAM, and 4 GB flash storage
Network security and services
WPA2 encryption, Family Profiles, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding, and static IP
Smart home connectivity
Bluetooth Low Energy 5.0
Required for setup
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 20%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
3.9 x 3.9 x 2.4 inches (97.8 x 97.8 x 59.9mm)
Actual size may vary by manufacturing process.
eero Pro
Device name: eero Pro
Model: B010001
Wifi connectivity
Tri-band wifi radios, simultaneous 2.4 GHz, 5.2 GHz, and 5.8 GHz wireless, 2x2 MU-MIMO, beamforming, IEEE 802.11a/b/g/n/ac
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
Quad-core 700 MHz processor, 512 MB RAM, and 4 GB flash storage
Network security and services
WPA2 encryption, Family Profiles, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding, and static IP
Smart home connectivity
Bluetooth Low Energy 5.0
Required for setup
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–35˚C
Storage: -25˚C–60˚C
Operating humidity: 20%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
4.8 x 4.8 x 1.2 inches (120.7 x 120.7 x 31.5mm)
Actual size may vary by manufacturing process.
eero Beacon
Device name: eero Beacon
Model: D010101
Wifi connectivity
Dual-band wifi radios, simultaneous 2.4 GHz and 5 GHz, 2x2 MU-MIMO, beamforming, IEEE 802.11a/b/g/n/ac
Processor, memory and storage
Quad-core 700 MHz processor, 512 MB RAM, and 4 GB flash storage
Network security and services
WPA3, WPA2, profiles, cloud connectivity: TLS v1.2+, AES, SHA-256, RSA, and IPv6
Smart home connectivity
Bluetooth Low Energy 4.2
Required for setup
eero router, supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–35˚C
Storage: -25˚C–60˚C
Operating humidity: 20%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
8.3 x 2.9 x 1.2 inches (211.8 x 73.7 x 30.48mm)
Actual size and weight may vary by manufacturing process.
eero 6
Device name: eero 6
Model: N010001
Wifi connectivity
Wi-Fi 6 Dual-band concurrent 2:2 (802.11 ax), compatible with older wifi standards
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
Quad-core 1.2 GHz processor, 512 MB RAM, and 4 GB flash storage
Network security and services
WPA3, WPA2, profiles, cloud connectivity: TLS v1.2+, AES, SHA-256, RSA, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding, and static IP
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
3.9 x 3.8 x 2.4 inches (99.4 x 97 x 61.4mm)
Actual size may vary by manufacturing process.
eero Pro 6
Device name: eero Pro 6
Model: K010001
Wifi connectivity
Wi-Fi 6 Tri-band concurrent 2:2:4 (802.11 ax), compatible with older wifi standards
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
Quad-core 1.6 GHz processor, 1 GB RAM, and 4 GB flash storage
Network security and services
WPA3, WPA2, profiles, cloud connectivity: TLS v1.2+, AES, SHA-256, RSA, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding, and static IP
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
5.5 x 5.5 x 2.1 inches (139 x 139 x 52.6mm)
Actual size may vary by manufacturing process.
eero 6 extender
Device name: eero 6 extender
Model: Q010001
Wifi connectivity
Wi-Fi 6 Dual-band concurrent 2:2 (802.11ax), compatible with older wifi standards
Processor, memory and storage
Quad-core 1.2 GHz processor, 512 MB RAM, and 4 GB flash storage
Network security and services
WPA3, WPA2, profiles, cloud connectivity: TLS v1.2+, AES, SHA-256, RSA, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding, and static IP
Required for setup
eero router, supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
3.9 x 3.8 x 2.4 inches (99.4 x 97 x 61.4mm)
Actual size may vary by manufacturing process.
eero Pro 6E
Device name: eero Pro 6E
Model: S010001
Wifi connectivity
Wi-Fi 6E Tri-band concurrent 2:2:2 (802.11ax) with support for 160 MHz channels in 5 GHz and 6 GHz, compatible with older wifi standards
Wired connectivity
One auto-sensing 2.5 GbE and one auto-sensing Gigabit Ethernet port for WAN and/or LAN connectivity
Processor, memory and storage
1 GHz dual-core processor, 1 GB RAM, 4 GB flash storage
Network security and services
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Internet service (with a cable, fiber, or DSL modem, if required) and a supported iOS or Android device. See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
5.50 x 5.50 x 2.20 inches (139 x 139 x 55.23mm)
Actual size may vary by manufacturing process.
eero 6+
Device name: eero 6+
Model: R010001
Wifi connectivity
Wi-Fi 6 Dual-band concurrent 2:2 (802.11ax) with 160 Mhz channels in 5 GHz, compatible with older wifi standards
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
1 GHz dual-core processor, 512 MB RAM, 4 GB flash storage
Network security and services
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Internet service (with a cable, fiber, or DSL modem, if required) and a supported iOS or Android device. See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
3.90 x 3.80 x 2.60 inches (99.4 x 97 x 65.9mm)
Actual size may vary by manufacturing process.
eero PoE 6
Device name: eero PoE 6
Model: T010001
Wifi connectivity
Wi-Fi 6 Dual-band concurrent 2:2 (802.11ax) with 160 Mhz channels in 5 GHz, compatible with older wifi standards
Wired connectivity
One auto-sensing 2.5 GbE and one auto-sensing Gigabit Ethernet port for WAN and/or LAN connectivity
Processor, memory and storage
1 GHz dual-core processor, 512 MB RAM, and 4 GB flash storage
Network security and services
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Internet connection, modem, Ethernet cable, and smartphone. eero PoE 6 is powered via Standard 802.3af PoE or 15W external power supply unit (sold separately). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz or PoE (802.3af)
Temperature rating
Operating: 32°F–104°F (0˚C-40˚C)
Storage: -13°F–140°F (-25˚C-60˚C)
Operating humidity: 0%-90%, non-condensing
Operating altitude: <9800 feet (<3000m)
Dimensions
6.45 x 6.45 x 1.7 inches (163.8 x 163.8 x 43mm)
Actual size may vary by manufacturing process.
eero Power Adapter
Do not force the adapter into a power outlet.
Do not expose the adapter or cable to liquids.
If the adapter or cable appears damaged, discontinue use immediately.
Install your power adapter into an easily accessible socket-outlet located near the equipment that will be plugged into or powered by the adapter.
Only use the included power adapter with your Device. Do not force the power adapter into a power outlet. If the power adapter or cable appears damaged, discontinue use immediately. Do not plug multiple electric devices into the same wall outlet. Overloading an outlet can cause it to overheat and may result in a fire.
15W USB-C Power Adapter
Device Name: 15W USB-C Power Adapter
Model: C120011
Electrical rating
Input Voltage: 100–240V~0.45A, 50/60 Hz
Output Voltage: 5.0V⎓3.0A
Output Power: 15.0W
Temperature rating
Operating: 32°F–104°F (0˚C-40˚C)
27W USB-C Power Adapter
Device Name: 27W USB-C Power Adapter
Model: C210001
Electrical rating
Input Voltage: 100–240V~0.45A, 50/60 Hz
Output Voltage: 5.0V⎓3.0A, 15.0W; 9.0V⎓3.0A, 27.0W
Output Power: 27.0W
Temperature rating
Operating: 32°F–104°F (0˚C-40˚C)
45W USB-C Power Adapter
Device Name: 45W USB-C Power Adapter
Model: C310011
Electrical rating
Input Voltage: 100–240V~1.20A, 50/60Hz
Output Voltage: 5.0V⎓3.0A, 15.0W; 9.0V⎓3.0A, 27.0W; 15.0V⎓3.0A, 45.0W
Output Power: 45.0W
Temperature rating
Operating: 32°F–104°F (0˚C-40˚C)
Power Consumption, Low Power Mode, and Wifi Off
Overview
eero Pro (B010001) / eero Pro 6 (K010001) / eero 6 extender (Q010001) enter a Networked Standby Mode after 15 minutes of inactivity and also provide users the option to enter a Low Power Mode and disable wifi radios. The table below provides power consumption data for each mode along with simple instructions for entering each mode.
Power Consumption
Mode | Power Consumption (in Watts) |
Low Power Mode (Another Condition Meeting Standby Mode Limit) | 0.43 |
Networked Standby (Wifi Disabled, Ethernet active) | 3.4 |
Networked Standby (Wifi Enabled, Ethernet active) | 5.76 |
To enter the Low Power Mode, tap the reset button on the back of the unit 10 times (10 presses).
To deactivate wifi, tap the reset button on the back of the unit 8 times (8 presses).
Automatically enters Networked Standby after approximately 15 minutes of inactivity (no user interaction).
Entering Low Power Mode
Low power standby mode (off mode) can be enabled with the following procedure:
After the device is fully set up and on, tap the reset button on the back of the unit 10 times (10 presses)
Device will immediately enter low power standby mode and LED indicator will turn off
Device is now in the low power standby mode
To return to normal wifi mode, power cycle the device by unplugging the device from the power connector or at the wall
Deactivating Wifi
Networked standby mode, where wifi is disabled but wired ethernet is still active, can be enabled in the following way:
After the device is fully set up and on, tap the reset button on the back of the unit 8 times (8 presses)
Device will reboot (indicated by a flashing white LED indicator)
Device is now in the “wifi off” networked standby mode
To return to normal wifi mode, power cycle the device through the reset button or by unplugging the device from the power connector or at the wall