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California Consumer Privacy Act Disclosures

Last Updated February 28, 2020

This California Consumer Privacy Act disclosure page ("Disclosure") supplements the eero Privacy Notices and is effective as of January 1, 2020. The eero Privacy Notices describe the personal information that we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it. These additional disclosures are required by the California Consumer Privacy Act:

  1. Categories of personal information collected. The personal information that eero collects, or has collected from consumers in the twelve months prior to the effective date of this Disclosure, fall into the following categories established by the California Consumer Privacy Act, depending on which eero Product is used:

    • identifiers such as your SSID and IP address;

    • personal information such as your name, email address and phone number;

    • age, gender, or other protected classifications, for example if you respond to a customer survey;

    • commercial information, such as purchases of eero Products and Services;

    • Internet or other electronic network activity information, such as types of connected devices and MAC addresses, ISP bandwidth speeds, and WiFi network password;

    • geolocation data, such as the IP address of the network to which your eero Device is connected;

    • audio or visual information, such as voice recordings when you contact customer service in connection with eero Products; professional information, for example contact and job title information for technicians installing eero Devices on behalf of ISPs or other network equipment installers; and

    • inference data, such as the optimal configuration for your network based on peak usage.

  2. Categories of personal information disclosed for a business purpose. The personal information that eero disclosed about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Consumer Privacy Act, depending on which eero Product is used:

    • identifiers such as your SSID or IP address, for example if you received your eero Product from a service provider such as an internet service provider;

    • personal information, such as your name, email address, or phone numbers, for example if you sign up for an email list that we administer using a third party service provider;

    • your age, gender, or other protected classifications, for example if you choose to participate in a survey distributed by a survey provider;

    • commercial information, such as the details of a product or service you purchased if a third-party service provider is assisting to provide that product or service, or associated customer support, to you;

    • internet or other electronic network activity information, such as if you received your eero Product from an internet service provider or other service provider that is providing customer support to you;

    • geolocation data, such as IP address of the network to which your eero Device is connected;

    • audio or visual information, for example if a service provider reviews recordings of customer service phone calls for quality assurance purposes; and

    • professional information, for example if we provide an installation technician’s contact and job title information to the ISP or other network equipment installer that dispatched the technician.

  3. Right to Request Access to or Deletion of Personal Information: You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by eero, or access to or deletion of your personal information. If you wish to do any of these things, please contact privacy@eero.com. Depending on your data choices, certain services may be limited or unavailable.

  4. No sale of personal information. In the twelve months prior to the effective date of this Disclosure, eero has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.

  5. No Discrimination. eero will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.