VPN powered by Guardian protects your phone or tablet when you're off your eero network. Enable it directly in the eero App.
Note: VPN powered by Guardian is only available in eero App version 6.32.0 or later (iOS) or 6.32.1 or later (Android). Guardian VPN is currently only visible in the eero App for the network owner, not network admins.
How do I enable VPN on my device?
Open the eero App, and tap the Home tab
Tap Security & privacy
Select VPN, powered by Guardian
Tap the VPN toggle to enable protection
Accept the Guardian terms of service and VPN permissions when prompted
From this tab in the eero App, you can connect and disconnect from the VPN server whenever convenient.
How do I set up my Guardian account?
To ensure your eero Plus subscription applies when you use the Guardian app, eero pre-provisions a Guardian account for you using your eero email address when you enable the VPN for the first time in the eero App.
After you've activated Guardian VPN using the eero App, you'll receive an email titled "Information about your new VPN" with a link to finish setting up your Guardian account.
How do I set up Guardian on other devices?
After you've finalized setting up your Guardian account, follow these steps to download and sign in to the Guardian app on your device.
Launch the Guardian client on your Mac, which will prompt you to sign in via a pop-up window
Enter the same credentials used to sign in at Guardianapp.com
Note: If you dismiss or close the pop-up window on MacOS, you can either re-launch the Guardian client entirely or click the G in your Menu Bar at the top of your display, click Settings, click the Advanced tab, and click Pro Login at the bottom.
Frequently Asked Questions
A VPN is a Virtual Private Network, which is a service that creates a secure, encrypted connection between your device and a secure server, helping you browse the web privately and securely.
eero Plus subscribers can protect up to 5 devices with Guardian VPN. Install and sign in to the eero App on each device you want to protect.
In some cases, the eero App may not be available for your operating system. In this case, use the Guardian app. To ensure your eero Plus subscription applies when you use the Guardian app, set up a Guardian account (start from the email sent to you after you first enabled the VPN to ensure your accounts are reconciled).
If you're on a macOS or Windows OS device, such as a laptop or desktop, finalize setup of your Guardian account, then download the macOS or Windows OS Guardian app and sign in using the same Guardian account.
Your eero Plus subscription comes with VPN protection for up to 5 devices. After you enable the VPN on a device, it will count toward the 5-device limit. Where you have signed in to the eero App from different devices and enabled the VPN on each one, each device separately counts toward your limit.
To revoke access to a device, complete your Guardian account setup as the eero network owner and revoke device access from your Guardian account on guardianapp.com. Disconnecting the VPN in the eero App won't remove that device from your 5-device limit.
Revoke access using the instructions above. After you have removed one of the existing 5 devices, you'll be able to sign in to the eero App (or the Guardian app, using your completed Guardian account) to add another device.
We teamed up with Guardian to provide protection for your devices when you're off your eero network. For more information about Guardian, visit the Guardian website.
You can choose which server location you would like to be connected to using the dropdown menu on the Guardian app. Unless you select a different location, we will automatically connect you to the server closest to you.
We are always working with Guardian to assess the availability of servers. If you have a location that is not on the list, contact Support.
Many streaming services block VPNs to control the content catalog for each location due to copyright restrictions. If your video streaming service does not work on VPN, you will need to disconnect from the VPN server to watch it.
The new VPN powered by Guardian is only available in iOS app version 6.32.0 and Android app version 6.32.1 and later. If you are on iOS or Android version 6.31.0 or earlier, you will need to upgrade to the latest version to access the new VPN.
A default setting for most VPNs is called "VPN on demand," which lets devices automatically establish a VPN connection as you move from network to network or off-network. If your OS settings don't permit disconnecting the VPN, you can still disconnect by toggling the VPN off in the eero App.
We currently support Wireguard and are adding IKEv2 to iOS in the coming months.
Contact eero Support to have your accounts reconciled.
Upon creation of your complimentary Guardian account or after sign in to your existing Guardian account as an eero Plus subscriber, the subscription expiration date shown in the web dashboard on guardianapp.com may be significantly out of sync compared to the subscription expiration date of your eero Plus subscription shown on eero.com or in the eero App.
The expiration date showing on the web dashboard should automatically update to a later date as long as your eero Plus subscription is still valid.
For annual subscribers, the date will not sync with your eero Plus subscription.
For monthly subscribers, should the date ever show as expired when the eero Plus subscription is still valid, this can be resolved by opening the eero App which will refresh the date shown in the Guardian app. Please allow up to 12 hours for this change to reflect in the application.
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