How do I use eero's accessibility features?

eero supports built-in accessibility features on iOS, Android, and desktop browsers—including keyboard navigation, screen readers, zoom, and dynamic text sizing. You can use these features across eero.com, support.eero.com, and the eero App.

We continuously work to improve accessibility so all customers can have simple, intuitive, and secure interactions with eero products and services.

How do I browse eero.com using accessibility features?

Use arrow keys or Page Up/Page Down to scroll
Press Tab to navigate between links and form fields
Press Enter to make selections

Browser zoom and text settings:

eero.com works with your browser's built-in zoom, large font, and contrast settings. Check your browser's documentation for instructions.

On mobile, the site adapts to your device's zoom and dynamic text settings. You can adjust these in your device's accessibility settings.

How do I shop on eero.com?

You can shop for eero products directly on eero.com (where available) or through Amazon.com. Some products on eero.com link to Amazon.com based on availability.

To complete a purchase:

Browse products on the home page, store pages, or product detail pages
Add products to your cart using the "Add to Cart" button
View your cart and proceed to checkout
Review the summary page showing your products, prices, delivery options, and costs

You can find detailed information about order terms on our Terms of Service page.

How do I manage my eero account?

Your eero account page (account.eero.com) lets you:

View account information, network names, and creation dates
Manage subscriptions and payment methods
Cancel subscriptions
Manage cookie preferences
View third-party eero Plus accounts

Note: If you purchased a subscription through a third-party platform or authorized reseller (like an Internet Service Provider), you'll need to manage that subscription through that platform.

How do I use accessibility features in the eero App?

The eero App works with your device's built-in accessibility features, including zoom and dynamic text sizing. Once you've configured these settings on your iOS or Android device, you can navigate the eero App the same way you navigate other apps.

What can I do in the eero App?

You can navigate the eero App using touch controls or voice commands based on your device's settings.

The app lets you:

Manage networks and all network settings
Update network names and passwords
Manage account information
Contact eero Support through links to support.eero.com

How are eero pages and apps designed for accessibility?

We continuously update eero.com to maintain accessibility and usability. While we work to support all assistive technologies, you might encounter occasional issues due to the wide variety of tools available. We partner with accessibility experts who provide design and development consultation.

Our accessibility features:

Keyboard, screen reader, and assistive technology navigation support
Zoom support without layout issues on most pages
Compatibility with major modern browsers and assistive technologies
HTML, JavaScript, CSS, and native code that leverages operating system and device-level APIs

What accessibility standards does eero follow?

We design for all customers' needs using industry standards including EN 301 549 and Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

Our approach includes:

Integrating accessibility requirements throughout design and development
Regular accessibility testing, including self-assessments and external evaluations
Policies and processes to prevent and address accessibility issues
Ongoing education and awareness training for our teams
Internal accessibility experts who establish best practices and provide consultation