What is eero’s warranty?

Frequently Asked Questions

• How do I get a replacement for my eero?

  If you believe you need a replacement for an eero, please contact our customer support team. We are dedicated to helping you troubleshoot any issues you may be experiencing with your eero hardware or network.

• Why does eero have a different warranty term for eero Wi-Fi 7 devices?

  eero is extending the warranty from one to three years for all current Wi-Fi 7 products to ensure all our customers enjoy the same level of protection and peace of mind. eero will honor the 3 year warranty from the date of purchase even if the date was prior to the announcement of this extended warranty. This decision reflects our confidence in the proven reliability and longevity of these devices, which have consistently exceeded expectations since their launch.

• Is there a difference in quality or testing between eero Wi-Fi 7 devices and other eero devices?

  eero follows a rigorous testing process before launching new products to customers. This process allows us to launch a product that we truly believe our customers will love. You can rest assured that all eero products are thoroughly tested before reaching your home or business.

• Are the eero Wi-Fi 7 devices more expensive because of the 3 year warranty?

  No, the improved warranty term does not result in a higher price for the product. We believe in providing excellent value to our customers, so we have been able to offer this warranty coverage without increasing the overall cost. Our goal is to deliver a high-quality product backed by superior customer support, all at a fair and competitive price point.

• Will eero offer a 3 year warranty across other eero products in the future?

  We are constantly evaluating how to balance the best customer experience with building high quality products. We do not have any warranty changes to announce on other eero products today. If you’d like to sign up for updates regarding future products, follow these steps:

  1. Open the eero App, and tap Settings in the bottom-right corner

  2. Scroll down, and then tap Account settings

  3. Tap the toggle button next to Stay Up to Date to receive email notifications regarding new eero products and features

• I purchased eero Max 7 over a year ago, am I eligible for the 3 year warranty?

  Yes. eero will honor the 3 year warranty from the date of purchase even if the date was prior to the announcement of this extended warranty. This decision reflects our confidence in the proven reliability and longevity of these devices, which have consistently exceeded expectations since their launch.