eero inc. (“eero”) warrants to the original purchaser of an eero device (“Product”) from eero.com or an authorized reseller of eero that Product shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of shipment to the original purchaser, if the Product was preordered, or one (1) year from the date of retail purchase by the original purchaser (“Warranty Period”).
If a hardware defect arises and a valid claim is received by eero within the Warranty Period, eero will exchange the Product with a new or refurbished Product. If eero, in its sole discretion, determines it is not reasonable to replace the defective Product, eero may refund to you the purchase price paid for the Product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. This Limited Warranty is valid only in the jurisdictions where the Products are sold by eero itself or through its authorized reseller or agent, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
How to obtain warranty service
To obtain warranty service, you must contact our customer service team via our website at eero.com or via email addressed to firstname.lastname@example.org and obtain a Return Merchandise Authorization (RMA) from our customer service team. Your replacement Product(s) will ship within 48 hours of issuance of your RMA, excluding weekends and holidays, and the shipment of your returned Product(s) is not required until 14 days after the shipment date of your replacement Product(s). You will not be charged for the replacement Product(s) as long as (i) you return the original Product(s) to us within 14 days after the shipment date of your replacement order and (ii) the problem you reported with the Product(s) proves to be covered by the terms of this Limited Warranty. If eero does not receive the original Product(s) within 14 days after the shipment date of your replacement order, or if eero determines that the problem with your Product(s) is not covered by the limited warranty, eero will charge the costs of shipping the replacement Product(s), the costs of any prepaid shipping labels previously emailed to you, and the then-current standard price for the applicable replacement Product(s) to your credit card or the original form of payment used at the time you placed your original order.
All Product(s) must be returned in either their original packaging or packaging providing an equal degree of protection, together with proof of purchase, to the address specified by eero. To ensure successful delivery, you are required to ship returned Product(s) using the prepaid return shipping label emailed to you by eero. It is your responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier. By sending the original Product(s) to eero, you agree to transfer ownership of the original Product(s) to eero.
If your claim is justified based on this Limited Warranty, eero shall bear the shipping costs associated with return of the original Product and shipment of the replacement Product to you. Any Product that is returned to eero without a valid warranty claim or without an RMA may be rejected, returned to you at your cost (subject to prepayment) or kept for 30 days for your pick-up and then disposed of in eero’s sole discretion.
For more specific instructions on how to obtain warranty service on your Product, visit the eero website https://www.eero.com/legal.
It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and eero will not be responsible for any such damage or loss.
This Limited Warranty does not apply to a Product or part of a Product that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not a representative of eero or that is used outside the permitted or intended uses described by eero, with a power supply other than the eero power supply, or with an eero mobile application that has been altered or modified by anyone who is not a representative of eero. In addition, this Limited Warranty does not apply to: (a) damage caused by use of the Product with commercially available non-eero products that have been altered or modified by you or a third party other than the manufacturer of such product; (b) damage caused by accident, abuse, misuse, spillage of food or liquid or other external causes; (c) damage caused by operating the Product outside the permitted or intended uses described by eero in its mobile application or in the help section of the eero website or with improper voltage or a power supply other than the eero power supply; (d) damage caused by service performed by anyone who is not a representative of eero; or (e) damage caused by alteration or modification of the eero mobile application. Recovery and reinstallation of software programs and user data are not covered under this warranty. This warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).
This Limited Warranty applies only to the Product(s) manufactured by or for eero that can be identified by the “eero” trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) eero products and services other than the Product or (b) software, even if packaged or sold with the Product or embedded in the Product. Please refer to the Terms of Service that accompany the eero mobile application for details of your rights with respect to its use. eero does not warrant that the operations of the Product will be uninterrupted or error-free. eero is not responsible for damages arising from failure to follow instructions relating to the Product’s use.
No eero reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Implied warranties and conditions
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY OR CONDITION, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
Limitation of damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, EERO SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF eero HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
National statutory rights
Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. These rights are not affected by the warranties in this Limited Warranty. If you have any questions, please contact eero at email@example.com.
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