Last Updated: September 20, 2023
Use of eero and eero-related products and services requires creation of an eero account and agreement to eero’s Terms of Service, found at http://eero.com/legal. You can review eero’s Privacy Notice at http://eero.com/legal/privacy. Use of eero subscriptions and subscription features is also subject to the eero Subscription Terms of Service, found at https://eero.com/legal/eero-subscription.
Disclaimer for eero Hardware Products
Some advertised features require linking your Amazon account, and downloading the Alexa application or using a compatible Alexa device. A software update may be required before all advertised features can be used. Internet connection speeds and availability depend on your internet service provider; if your internet service provider does not provide you with the maximum supported speed, you will not experience that maximum speed. Maximum network speeds, if applicable, reflect combined supported speeds across wired and wireless clients. Maximum wireless signal rates are derived from IEEE 802.11 standard. Specifications assume wired Ethernet connection; your experienced speed may vary when connected to an eero device that is configured as a wireless extender. Coverage estimates are based on normal use conditions. Actual range and performance can vary, and maximum supported speeds may not be available to all customers, due to factors such as local regulations (including power limits), network configuration and eero device placement, interference, connected devices, device usage, building materials, and obstructions.
Combining a newer generation eero device with older generation eero devices on the same network may result in reduced performance across your network. For optimal performance, eero recommends using the same generation eero devices across your network. eero is not your internet service provider. eero does not control or guarantee the speeds provided to you by your internet service provider.
For eero Max 7, speed performance statements are based on testing an eero Max 7 device with another eero Max 7 device configured as a 2 stream client (2x2:2), using iPerf3. The iPerf commands used during testing are as follows below. eero Max 7 has not been authorized as required by the rules of the Federal Communications Commission (“FCC”). The device is not, and may not be, offered for sale or lease, or sold or leased, until authorization is obtained.
iperf3-c 192.168.4.22 -i 1 -P 10 -p 5201 -t 120 -i1 -O 10 -w 1M -u -b 500M
iperf3-c 192.168.4.22 -i 1 -P 10 -p 5201 -t 120 -i1 -O 10 -w 1M -u -b 500M -R
For eero PoE Gateway, eero PoE 6, eero 6+ and eero Pro 6E, specifications are based on use of a Wi-Fi 6 (or for eero Pro 6E in Canada, Wi-Fi 6E) or later generation client device that supports 160 MHz. For eero 6, eero 6 extender, and eero Pro 6, specifications are based on use of a Wi-Fi 6 or later client device. For eero, eero Beacon, and eero Pro, specifications are based on use of a Wi-Fi 5 or later client device.
For more information about eero performance, visit support.eero.com.
Disclaimers for eero Software Offerings
eero Built-in is an optional feature available in the United States and Canada. Your wifi network must use a compatible eero router and your Echo device must stay in range of a compatible eero device. You will need to link your eero and Amazon accounts and manage eero Built-in from the eero mobile application to use this feature. eero Built-in compatible Echo devices support up to 1,000 sq. ft. of additional coverage, speeds up to 100 Mbps, and 10 or fewer connected devices in the 5 GHz band. Internet connection speeds and availability depend on your internet service provider; if your internet service provider does not provide you with the maximum supported speed, you will not experience that maximum speed. Maximum wireless signal rates are derived from IEEE 802.11 standard. Coverage estimates are based on normal use conditions. Actual range and performance can vary, and maximum supported speeds may not be available to all customers, due to factors such as local regulations (including power limits), network configuration, interference, connected devices, device usage, building materials, and obstructions. Certain eero, Echo, or Alexa features may be incompatible with eero Built-in.
eero Internet Backup
eero Internet Backup requires a compatible backup internet connection in range of a compatible eero device, and an eero Plus (formerly eero Secure+) subscription, all sold separately. eero does not guarantee zero disruption and brief network downtime may occur during failover. Customer is responsible for applicable data charges with backup internet connection providers and ensuring authorized use. Network speeds are dependent on the backup provider, and coverage, uptime, technology, and speeds will vary. Will require backup power if the power goes out. Certain eero or Amazon features may be incompatible with eero Internet Backup. Visit eero.com/eero-plus for more details.
If you ship your eero product purchase outside of a supported country or travel with your eero device to a non-supported country, eero Plus may not be available for purchase and/or your existing eero Plus features may not be available. You can see a list of where eero products and eero subscriptions are supported here.
eero for Business
eero for Business is available through select internet service providers in select countries.
eero for Pro Installers
eero for Pro Installers features are available with select eero devices purchased from select eero authorized distributors. Users must be professional installers authorized by eero to purchase, resell, and/or install eligible eero products. Subscription length may vary.