What is Unassigned Device Control?

Unassigned Device Control automatically controls unknown or unrecognized devices that join your network by setting network access rules in advance.

How does it work?

An Unassigned device is any device that connects to your eero network with an unrecognized MAC address. When these devices join your network, they automatically join the Unassigned profile.

When combined with New Device Notifications, you'll be notified whenever an unrecognized device joins your network, with the option to assign it to your personalized Profiles or leave it in Unassigned.

Devices in the Unassigned profile can be controlled with:

• Pause devices

• Schedule pauses

eero Plus subscribers can use additional features to control devices in the Unassigned profile, which helps enforce Parental Controls even on devices that rotate their MAC address for privacy (like iPhones):

• Ad blocking

• Content filters

• Block apps

• Block & Allow Sites

Note: This affects all devices in the Unassigned profile, including new devices that join your network.

When you change scheduling or pause devices, you'll see a confirmation notification to prevent accidentally blocking internet access.

How do I enable Unassigned Device Controls?

Unassigned Device Controls are off by default. In the Home tab of the eero App, they can be configured under the Unassigned profile icon.

Unassigned Device Controls are available on all network types. To use scheduling and eero Plus features, you need:

• Your gateway eero requires eeroOS firmware version 7.12.4 or higher

• Network must be in NAT mode (not bridged)

• Your gateway eero must be eero (Gen 2) or newer

How can I identify unknown or unrecognized devices?

If a device you personally recognize connects to the network for the first time, you can add it to another profile to further adjust its connection permissions as needed.

If a device connects with a randomized MAC address, it will connect as an Unassigned device when joining the network. This behavior will persist regardless of what randomized MAC address is used.

MAC address randomization is an effective way to maintain privacy in public settings, where you don't know who is looking at your connectivity and location history. But your eero network is managed by you. You don't necessarily need this protection for devices in your home. For more information on MAC address randomization, see What is MAC Address Randomization?