Network Setup

  • How do I set up eero?

    Check what you need for setup and follow the step-by-step process to get your eero network online.

  • Can I use eero with my current ISP or modem?

    Find out if your internet service provider is compatible with eero and what to do if it requires special settings.


  • How much distance should there be between eeros?

    Keep your eeros within 50 feet of each other for the best wireless mesh performance.

    Read the article
  • Who is my Internet Service Provider (ISP)?

    Identify your Internet Service Provider, understand what they do, and know when to contact them about your connection.

    Read the article
  • What is a mesh network?

    Understand how mesh wifi works and why multiple connected routers outperform a single traditional router.

    Read the article
  • How do I use eero Simple Setup?

    Learn how eero Simple Setup automatically adds eeros to your existing network when you connect them via Ethernet.

    Read the article
  • How do I turn off my existing router's wifi?

    Learn how to disable your existing router's wifi broadcast so it doesn't interfere with your eero network.

    Read the article
  • How do I add or remove eeros from my network?

    Add new eeros to expand coverage, replace old ones, or remove eeros you no longer need.

    Read the article
  • How do I add and manage multiple eero networks under my account?

    Create and switch between multiple eero networks under a single account using the eero app.

    Read the article
  • What do I need to set up eero?

    Check the device and internet requirements before you start setting up your eero network.

    Read the article
  • How do I add more Ethernet ports to my network?

    Add more wired connections to your eero network using an Ethernet switch or the eero PoE Gateway.

    Read the article
  • How do I put my modem/router combo in bridge mode?

    Get general steps for putting your modem/router combo in bridge mode so eero can handle your network.

    Read the article
  • Does eero replace my modem?

    Understand the difference between a modem and a router, and where eero fits into your network setup.

    Read the article
  • Does eero replace my Internet Service Provider?

    Clarify the difference between eero and your ISP, and what each one handles in your home network.

    Read the article
  • Does eero replace my current router?

    Learn how eero replaces your router and what options you have if you need to keep your existing one.

    Read the article
  • Do eeros require line of sight to mesh?

    Place your eeros anywhere within range of each other. Line of sight helps but isn't required.

    Read the article
  • Can I use the same network name and password for additional eero networks?

    Find out if you can reuse your wifi name and password across multiple eero networks, and what to watch out for.

    Read the article
  • Can I use eero with a mobile hotspot?

    Find out what types of internet connections work with eero and why wireless-only hotspots aren't compatible.

    Read the article
  • Can I move my eeros after setting them up?

    Move your wireless eeros to new spots anytime without reconfiguring. Just keep your gateway plugged in.

    Read the article
  • Can I connect my eeros with Ethernet?

    Learn how to connect your eeros through Ethernet backhaul.

    Read the article
  • Where should I place my eeros?

    Get placement tips: ideal distances between eeros, where to avoid putting them, and how to cover tricky spots.

    Read the article
An eero-branded workspace featuring a navy blue notebook with the eero logo, an eero pen, black over-ear headset with red cable, a wireless keyboard, and a potted green plant on a light wood desk surface.

Get the support you need

Choose how you'd like to connect: find contact numbers, international support options, or open a ticket.