FAQ

• What is eero Business?

  eero Business is a software subscription that makes managing your business wifi network easier—with features like Multi SSID, Captive Portal, Advanced Security, and more. It’s designed for businesses with up to 50 employees (up to 400+ connected devices) and up to 20,500 sq. ft. of space.

• Which eero devices are compatible with eero Business?

  eero Business is incompatible with 1st and 2nd generation eeros, eero 6 extender devices, and eero Plus. To learn more about eero Business compatibility information, go here. If your business wifi network includes incompatible eero devices, check out some of our great Wi-Fi 6 options on eero.com/shop.

• I already have a compatible eero system. How do I add eero Business?

  eero Business is available for purchase on Amazon.com and the eero app. Tap Settings > Account Settings > eero Business > Subscribe.

• How do I get eero Business if I am already subscribed to eero Plus?

  eero Plus subscribers have three ways to get an eero Business subscription:

  1. New account setup - For those who are setting up a business wifi network separate from their home network, we recommend registering that network with a new email address not attached to an eero Plus account.
  2. eero Plus subscription cancellation - For those who have eero Plus already set up on their business network, you will need to cancel your eero Plus subscription via the method you used to sign up for the service (this may either be through the App Store or Google Play Store, or through account.eero.com). Once the subscription service has been fully removed, you can then subscribe to eero Business directly through your eero app by navigating to the Discover tab and clicking on eero Business.
  3. Account.eero.com - If you use account.eero.com to manage your eero Plus subscription, reach out to us via b2bsupport@eero.com or call +1-800-628-5998 and we’ll happily help.