How do I report a security concern to eero?
If you are a customer located in the United Kingdom or Australia and you believe that you have found a security vulnerability, please contact us:
United Kingdom: +44 800 032 2183
Australia: +61 1800 029 708
If you are a customer in any other country and would like to report a security concern regarding eero products or an eero account, please contact Support.
Note: Submissions are acknowledged within 72 hours via email. Customers receive an update every 3 months for verified issues until we provide a resolution.
How do I report a security issue for rewards?
If you are a security researcher and need to report a security issue with eero as part of our Coordinated Disclosure program and you would like to be eligible for rewards, report the issue through eero’s HackerOne program.
For security researcher communications that need to be encrypted in transit, you can use our PGP key to encrypt e-mail to us, decrypt e-mail from us, or verify signatures if we’ve contacted you with a signed e-mail. More information on using PGP is available in the User Guide.
Key ID: 0x3800610541A87314
Key Fingerprint: 09AF 2A07 334A 07C9 5A88 48C7 3800 6105 41A8 7314
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