How do I set up and manage eero Hotspot Backup?

How do I enable the hotspot on my iPhone while setting up a backup?

iOS:

1. In the Settings app, go to Cellular, then Personal Hotspot

   • You can also go to Settings, then Personal Hotspot

2. Tap the slider next to Allow Others to Join

3. Your hotspot password will be available in the Personal Hotspot settings on your iOS device

If you don't see the option for Personal Hotspot, contact your carrier to make sure that you can use Personal Hotspot with your plan.

Note: If setting up a backup during an internet outage, enable your Personal Hotspot via Control Center instead of the Settings app:

1. Open Control Center by swiping down from the top-right corner of your screen

2. Tap and hold the top left square of icons to reveal the Personal Hotspot toggle

3. Once enabled, tap an empty space on the screen to dismiss Control Center and return to the eero app to complete setup

Android:

1. Swipe down from the top of the screen

2. Tap Hotspot

3. If you don't find Hotspot, at the bottom left, tap Edit and drag Hotspot into your Quick Settings

How you access hotspots on Android devices will depend on which phone you have and what version of Android you're running. You can generally open the pull-down shade and turn on your mobile hotspot from there or find it in settings.

Once your hotspot is enabled, you will be able to see and edit the password for your hotspot.

How can I improve the speed and signal strength of my backup network?

Coverage, speeds, and reliability depend on your backup connection. For example, higher-bandwidth activities like 4K streaming may perform differently when you use your cell phone as a backup hotspot versus a secondary wifi network. To maximize the performance of your backup connection, we suggest the following:

• Before using eero Hotspot Backup, make sure your network includes compatible Gateway eeros:

  • Compatible devices include eero, eero 6, eero 6+, eero Pro 6, eero Pro 6E, eero PoE 6, eero Max 7, Ring Alarm Pro, eero 6 extender, eero Pro, and eero Beacon.

  • eero Built-in-enabled Echo devices can be used as access points on a network running eero Hotspot Backup, but cannot be used as Gateway eeros.

• If using a backup hotspot on a mobile device, make sure your device has reliable cellular coverage in the area where you are trying to use it.

• The further away your mobile device is from the room your compatible eero is in will affect the eero's ability to connect to your backup hotspot. Additional obstructions, like walls, will also affect your mobile device's backup signal strength.

• While eero Hotspot Backup is running, you can reduce hotspot strain by enabling wifi access for devices you want to stay connected during an outage and disabling access for high-bandwidth devices you don't need.

How do I choose which devices can use eero Hotspot Backup?

1. On the eero App Home tab, tap the menu under Security & privacy

2. Tap eero Hotspot Backup

3. Tap the > (right arrow) next to Devices with access

4. Uncheck any devices that you don't want to switch to backup internet in the event of an outage

How do I disable eero Hotspot Backup?

1. On the eero App Home tab, Internet

2. Tap eero Hotspot Backup

3. Tap the eero Hotspot Backup toggle button to turn off the feature

Alternatively, you can disable backup internet access for a single device by following these steps:

1. Locate the device under Devices in the eero App Home tab, or search for it in the Devices tab

2. Tap the device's name

3. Toggle off Allow Hotspot Backup

What are the compatibility restrictions?

Please note the following device and software restrictions may impact your ability to set up or use eero Hotspot Backup:

• Devices managing the eero network must have their eero App updated to version 6.25.1 or later

• eeroOS must be updated to 6.13.0 or later

• eero Hotspot Backup is not supported on bridge mode networks

• A network running eero Hotspot Backup must have a working backup hotspot or wifi signal in range of a compatible Gateway eero:

  • Compatible devices include eero, eero 6, eero 6+, eero Pro 6, eero Pro 6E, eero PoE 6, eero Max 7, eero Outdoor 7, eero 7, eero 7 Pro, eero PoE 7, Ring Alarm Pro, eero 6 Extender, eero Pro, and eero Beacon

  • eero Built-in-enabled Echo devices can be used as access points on a network running eero Hotspot Backup, but cannot be used as gateway eeros

• eero networks that include a Ring Alarm Pro device will use Ring 24/7 Backup Internet (if the feature is set up) as the preferred backup solution, and eero Hotspot Backup as a secondary backup solution

• eero Hotspot Backup cannot be set up on wifi networks using TKIP encryption

• USB and Ethernet based backup internet sources are not supported

• In some instances, eero Hotspot Backup may not support VoIP (Voice over IP) calling equipment provided by your internet service provider (ISP)

Legal Disclaimer

eero Hotspot Backup requires a compatible backup internet connection in range of a compatible eero, and an eero Plus (formerly eero Secure+) subscription, or qualifying ISP or Ring subscription, all sold separately. eero does not guarantee zero disruption and brief network downtime may occur during failover. Customer is responsible for applicable data charges with backup internet connection providers and ensuring authorized use. Network speeds are dependent on the backup provider, and coverage, uptime, technology, and speeds will vary. Will require backup power if the power goes out. Certain eero or Amazon features may be incompatible with eero Hotspot Backup. Visit eero.com/eero-plus for more details. Use of eero and eero Hotspot Backup are subject to eero's Terms of Service and Subscription Terms of Service, found at eero.com/legal.