What is eero Hotspot Backup?
eero Hotspot Backup allows you to set up a nearby mobile hotspot or wifi network as a backup when your wired internet goes down. Once enabled, eero Hotspot Backup will look for and connect to the available and compatible backup source you've set, keeping you online to focus on what matters most.
With eero Hotspot Backup and a capable hotspot, you can enjoy video streaming, video conferencing, music streaming, or online gaming even during internet outages. eero Hotspot Backup detects when an outage is over and automatically switches back to your original internet connection, giving you one less thing to worry about.
eero Hotspot Backup is a feature of eero Plus, our premium subscription service, and select subscriptions sold by Internet Service Providers (ISPs) and Ring. For a limited time, we are offering Hotspot Backup free for all eero customers who purchase through retail channels.
Wireless reliability — Connect your eero network to a backup hotspot wirelessly without physically connecting anything.
Roam around your whole home — When you move around your home, your mobile device's backup hotspot will connect to any nearby compatible eero, extending the backup hotspot across your whole network.
Quickly restore internet — When the internet goes down, it's easy to temporarily switch your eero network over to your backup source, promptly broadcasting it throughout your home—so your connected devices stay online.
Reconnect your home — With a backup connection, your connected home devices, including security devices and smart appliances, can stay online even when internet outages occur.
Stream on — Keep enjoying video streaming, video conferencing, music streaming, or online gaming even during network outages with capable hotspots.
Bring your own backup — Select up to eight backup wireless connections including wireless hotspots or nearby wifi networks with no need to physically connect anything.
Only on when needed — When the outage is over, your eero network will automatically switch back to your wired internet connection.
Reduce hotspot strain — Choose which connected devices get wifi access to prioritize what's most critical across your network.
How do I set up a backup network?
In your eero App Home tab, tap the box under Security & privacy to access the eero Plus feature menu
Under Advanced network settings and insights, tap eero Hotspot Backup
Tap the toggle button next to eero Hotspot Backup. The button will turn blue to indicate eero Hotspot Backup is enabled
Make sure your backup network is available (if you are using a mobile hotspot, make sure it is turned on), then tap Add a backup network
The app will automatically show nearby networks. Tap the desired network name, or tap Manually add network
Enter your password (and network name if you chose to add your network manually), and tap Save in the top-right corner when you’re ready
You should now see your backup network on the main Hotspot Backup page
You can add up to eight backup networks by repeating this process.
Frequently Asked Questions
Note: eero Hotspot Backup feature will be made available through the eero App for all retail eero customers, starting August 20, 2024, for a limited time only. This offer may be modified or canceled at any time.
Legal Disclaimer:
eero Hotspot Backup requires a compatible backup internet connection in range of a compatible eero, and an eero Plus (formerly eero Secure+) subscription, or qualifying ISP or Ring subscription, all sold separately.
eero does not guarantee zero disruption and brief network downtime may occur during failover. Customer is responsible for applicable data charges with backup internet connection providers and ensuring authorized use.
Network speeds are dependent on the backup provider, and coverage, uptime, technology, and speeds will vary. Will require backup power if the power goes out.
Certain eero or Amazon features may be incompatible with eero Hotspot Backup. Visit eero.com/eero-plus for more details.
Use of eero and eero Hotspot Backup are subject to eero's Terms of Service and Subscription Terms of Service, found at eero.com/legal.
