Why won't my Windows device connect to my eero network?
If your eero network uses the same SSID as your old network and your Windows device won't connect, you'll need to forget the network and reconnect with new credentials.
The way you forget a network depends on the version of Windows you’re running:
Windows 7
Start Network and Sharing Center
In the Tasks pane, click Manage wireless networks
Right-click the connection you want to delete, and then click Remove network
In the Manage Wireless Networks - Warning dialog box, click OK
Note: Windows 7 is no longer supported by Microsoft.
Windows 8
Open the charm bar
Mouse: Move your mouse to the very top-right of the screen
Touchscreen: Swiping in from the right-hand side of the screen
Keyboard: Hold down the "Windows Key" + C at the same time
Select Settings
Select Available or Network
Right-click on the network you want to remove
Select "Forget this network"
Note: Windows 8 is no longer supported by Microsoft.
Windows 10/11
Press Windows key + I to open Settings
Select Network & Internet
Click Wi-Fi in the left panel
Click Manage Wi-Fi Settings
Under Manage known networks, select the network
Click Forget to delete the network profile
