Why is my device offline?
Troubleshoot a device that's showing as offline on your eero network.
Devices & Connectivity
How do I resolve wifi network conflicts?
Troubleshoot wifi network conflicts that happen when your eero network shares a name with another nearby network.
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Why doesn't my device connect to the closest eero?
Understand why devices sometimes connect to a farther eero and how roaming decisions are made.
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How do I fix Xbox NAT issues with eero?
Troubleshoot Xbox NAT issues by enabling UPnP or by opening specific ports on your eero router.
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How do I fix Sonos connectivity issues on my eero network?
Fix Sonos speakers that drop out or won't connect after setting up or changing your eero network.
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How do I see how much bandwidth my devices are using?
Check real-time bandwidth usage for any device or your whole network at a glance in the eero app.
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How do I pause or unpause devices on my network?
Pause and unpause internet access for specific Profiles or devices in the eero app.
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How do I identify the devices on my network and assign nicknames?
Give your connected devices custom nicknames so you can identify them quickly in the eero app.
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How do I set up Sonos speakers on my eero network?
Connect Sonos speakers to your eero network. Basic wifi setup for small systems, Ethernet for larger ones.
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How do I block or remove unwanted devices on my network?
Block unwanted devices from your eero network so they can't reconnect, even with the correct password.
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How do I connect a device that can't detect my eero 6 or eero Pro 6 network?
Help older devices detect your eero 6 or Pro 6 network by temporarily enabling Legacy Mode.
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What is Thread?
Understand how Thread connects low-power smart home devices to your eero network and which eeros support it.
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Does eero support Matter?
Learn how eero works with Matter to connect smart home devices across brands using Alexa.
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How do I set up port forwarding?
Open a specific network port for a device that needs direct incoming traffic, like a game server or camera.
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How do I connect my printer to my eero network?
Connect your printer to your eero network via Ethernet or wirelessly.
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What is Compatibility Mode?
Help older devices connect by disabling WPA3, Client Steering, and DFS with a single Compatibility Mode toggle.
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Can I set my eeros to use the 2.4, 5, or 6 GHz frequency?
Learn why eero manages frequency bands automatically and how to temporarily hide the 5 and 6 GHz bands.
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Can I connect wired devices to my network using an Ethernet switch?
Expand your wired connections using an Ethernet switch plugged into your eero.
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How do I set up iAquaLink with eero?
Learn how to iAquaLink setup with eero, and how to troubleshoot connection issues if iAquaLink won't connect to your network.
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Why won't my Windows device connect to my eero network?
Fix Windows connection issues caused by saved credentials from a previous network with the same name.
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How do I use HomeKit with my eero network?
Set up your eero as an Apple HomeKit-enabled router for smart home device security and management.
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How do I temporarily hide the 5 and 6 GHz bands?
Temporarily broadcast only the 2.4 GHz band to help older devices connect during setup.
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How do I check the connection strength of my wireless devices?
Check the signal strength between your wireless devices and the eeros they're connected to.
