How do I fix Sonos connectivity issues on my eero network?

Sonos connectivity issues on your eero network, such as skips in your music or speakers no longer appearing in your Sonos app, are typically resolved by re-associating your speakers with your network. To re-associate your speakers, follow the instructions from Sonos: How to Connect Sonos to Your New Router. Changes to your home network, such as installing eero or updating Sonos settings, may affect speaker connectivity.

If you have a Sonos home-theater setup (a soundbar with surround speakers or a sub), see the home-theater section below. Troubleshooting steps are different for those speakers.

Note: If you aren't having any problems with Sonos on your eero network and you have one of the configurations or settings listed below, keep your system in its current state. These suggestions are only for users having problems.

Helpful Sonos support links

• Check if Sonos is in a wireless or wired setup

• Switch Sonos between a wireless and wired setup

• Choose between a wireless and wired Sonos setup

• Sonos Product & Setup Guides

• Product not found during setup | Sonos

• Sonos In-app SonosNet setting

How do I connect Sonos using wifi?

Connecting your Sonos speakers over wifi is the recommended method for the best performance on your eero network. When Sonos speakers use SonosNet (the Sonos mesh network created by a wired Sonos speaker), it can sometimes conflict with your eero network. Connecting your Sonos speakers directly to your eero wifi network avoids this. 

If your Sonos speakers are currently connected using SonosNet and experiencing connectivity issues, disconnect them from SonosNet and set them up using wifi. If you have a Sonos Boost, unplug it. A Boost only creates SonosNet, and speakers on wifi don't need it.

To connect your existing Sonos speaker to wifi:

1. Make sure none of your Sonos speakers is connected by Ethernet.

2. Open the Sonos S2 app for iOS or Android. This process can't be completed using the Sonos app for Mac or PC.

3. When you see the message Unable to connect to Sonos, tap Let's fix it to get started. You can go to the Settings tab and tap one of the prompts that appear: Unable to find your Sonos system or Update your network settings.

4. Follow the instructions to connect your speaker to your wifi network.

How do I connect Sonos using Ethernet?

For advanced Sonos systems with many (5 or more) Sonos speakers, connecting Sonos speakers to your network with Ethernet may provide a better experience.

When doing so, plug all of your wired Sonos speakers into the same eero or the same network switch, and disable wifi on each of them in the Sonos app. Connect your other Sonos speakers to your eero wifi network, not SonosNet.

Only do this on a speaker that's connected by Ethernet. With wifi disabled, a speaker without a cable can't connect. To disable wifi on a Sonos speaker:

1. Open the Sonos app for iOS or Android.

2. From the Settings tab, tap System.

3. Under Products, tap the name of the room you'd like to modify.

4. On the following screen, tap your product's model name under the Products heading.

5. Tap Disable Wi-Fi.

If you can't hardwire other Sonos speakers, connect them over wifi to your eero network, not over SonosNet.

How do I fix Sonos home-theater connectivity issues?

Sonos home-theater speakers (surround speakers and subs) connect wirelessly to the soundbar (the main speaker) they're paired with, not directly to your eero network. This means troubleshooting steps are different from standalone Sonos speakers.

Note: Surround speakers and subs depend on the soundbar for their connection. If multiple home-theater speakers drop out at the same time, check the soundbar first.

If a surround speaker or sub is wired

Surround speakers and subs must connect wirelessly to the soundbar. An Ethernet cable on one of these speakers conflicts with that wireless connection.

If a surround speaker or sub is connected to Ethernet, unplug the Ethernet cable from that speaker. Only the soundbar should ever be wired.

If the soundbar is unreachable and surround speakers or the sub drop out

When a soundbar loses its connection to your eero network, its surround speakers and sub drop out with it. To fix this:

1. Check that the soundbar is powered on.

2. If the soundbar isn't appearing in the Sonos app, re-associate it with your network. Follow the instructions from Sonos: How to Connect Sonos to Your New Router. You can find more help at Product not found during setup | Sonos.

3. If the soundbar connects over wifi, make sure it's within good range of an eero, or add an eero nearer to it.

4. Once the soundbar reconnects, its surround speakers and sub should reconnect to it automatically. Allow a few minutes for them to come back.

5. If the surround speakers or sub don't come back after a few minutes, re-run the home theater setup in the Sonos app.

If a surround speaker or sub drops out while the soundbar is still connected

If the soundbar is working fine but a surround speaker or sub has dropped out, the issue is between that speaker and the soundbar.

1. Check that the speaker is powered on.

2. If the speaker is connected to Ethernet, unplug the cable. Surround speakers and subs must connect wirelessly to the soundbar.

3. Move the speaker closer to the soundbar it's paired with. Walls and large appliances can weaken the wireless connection between them.

4. If the speaker still doesn't reconnect, re-run the home theater setup in the Sonos app to re-pair it.