Safety and Compliance Information
IMPORTANT PRODUCT AND SAFETY INFORMATION
READ ALL SAFETY INFORMATION BEFORE USING THE DEVICE. FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.
Maintaining Your Device
Do not expose your Device or adaptor to liquids. If your Device or adaptor gets wet, carefully unplug all cables without getting your hands wet and wait for the Device and adaptor to dry completely before plugging them in again. Do not attempt to dry your Device or adaptor with an external heat source, such as a microwave oven or a hair dryer. If the Device or adaptor appear damaged, discontinue use immediately. Use only accessories supplied with the Device to power your Device. To avoid risk of electric shock, do not touch your Device or any wires connected to your Device during a lightning storm.
Only handle your Device with clean hands. Clean the Device with a soft cloth that is slightly damp with water and a touch of rubbing alcohol; be careful not to wipe it with anything abrasive or to use any harsh chemicals. Don't expose your Device to steam, extreme heat or cold. For example, do not install your Device near any heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat. Use your Device in a location where temperatures remain within the Device’s operating temperature range set forth on this page.
Use of third-party accessories may impact your Device’s performance. In limited circumstances, use of third-party accessories may void your Device’s limited warranty. Read all safety instructions for any accessories before using with your Device.
Only use the included power adaptor with your Device. Do not force the power adaptor into a power outlet. If the power adaptor or cable appears damaged, discontinue use immediately. Do not plug multiple electric devices into the same wall socket. Overloading a socket can cause it to overheat and may result in a fire.
Your Device may get warm during normal use. To reduce the effect of the warming, place your Device on a heat resistant surface.
Other Safety Considerations
Small parts contained in your Device and its accessories may present a choking hazard to small children.
For safety, compliance and other information regarding any networking equipment or computer connected to your Device, please consult the user manual and other information provided by the manufacturer.
Install your power adaptor into an easily accessible socket-outlet located near the equipment that will be plugged into, or powered by, the adaptor.
To avoid risk of electric shock, do not touch your Device or any wires connected to your Device during a lightning storm.
Do not expose adaptor or cable to liquids.
eero Outdoor 7 Safety Considerations
Your device and adapter (if included) can withstand outdoor use and contact with water under certain conditions. However, your device is not intended for underwater use and may experience temporary effects from exposure to water. Do not intentionally immerse your device in water. Do not spill any food, oil, lotion, or other abrasive substances on your device. Do not expose your device to pressurized water, high-velocity water, or extremely humid conditions (such as a steam room). Do not expose your device to saltwater or other conductive liquids. To protect against electric shock, do not place cord, plug, or device in water or other liquids. If your device gets wet from immersion in water or high-pressure water, carefully disconnect all cables without getting your hands wet and wait for them to dry completely before powering it on again. Do not attempt to dry your device with an external heat source (such as a microwave oven or a hair dryer). To avoid risk of electric shock, do not touch your device or any wires connected to your device during a lightning storm while your device is powered. If your device appears to be damaged, discontinue use immediately.
To power your device, use only a PoE+ switch or injector and a CAT5e (outdoor rated) Ethernet cable, or the 30W Outdoor PoE+ power adapter (model number C510011). If using a power adapter, use a power source that is easily accessible and near the equipment that it will be plugged into. Your device may get warm during normal use. In direct sun and high temperatures, avoid touching the device, as it can get quite hot.
Using Your Device Around Other Electronic Devices
Your Device generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer. For personal medical devices (such as pacemakers and hearing aids), consult with your physician or the manufacturer to determine if they are adequately shielded from external RF signals.
Recycling Your Device Properly
In some areas, the disposal of certain electronic devices is regulated. Make sure you dispose of, or recycle your Device in accordance with your local laws and regulations. For information about recycling your Device, go to amazon.com/devicesupport
Servicing Your Device
If your Device needs to be serviced, please contact eero Customer Support. Contact details can be found at https://support.eero.com
Faulty service may void the warranty.
Innovation, Science and Economic Development Canada (ISED) Compliance
This Device contains licence–exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence–exempt RSS(s). Operation is subject to the following two conditions: (1) This Device may not cause interference. (2) This Device must accept any interference, including interference that may cause undesired operation of the Device.
Information Regarding Exposure to Radio Frequency Energy
This equipment complies with IC RSS-102 RF exposure limits set forth for an uncontrolled environment.
This Device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. This equipment should be installed and operated with a minimum distance of 22 cm between the radiator and your body.
eero Max 7 and eero Pro 6E Devices
(1) Operation shall be limited to indoor use only; and
(2) Operation on oil platforms, cars, trains, boats and aircraft shall be prohibited except for on large aircraft flying above 10,000 ft.
Devices shall not be used for control of or communications with unmanned aircraft systems.
CAN ICES-003 (B)/NMB-003(B
Regulatory information can be found in the eero app by selecting your eero then Device Information.
Product Specifications
eero
Device name: eero
Model: J010001
Wi-Fi connectivity
Dual-band Wi-Fi radios, simultaneous 2.4 GHz and 5 GHz, 2x2 MU-MIMO, beamforming, IEEE 802.11a/b/g/n/ac
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
700 MHz quad-core processor, 512 MB RAM and 4 GB flash storage
Network security and services
WPA2 encryption, Family Profiles, cloud connectivity: TLS v1.2+, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding and static IP
Smart home connectivity
Bluetooth Low Energy 5.0
Required for setup
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240 V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–35˚C
Storage: -25˚C–60˚C
Operating humidity: 20%–90%, non–condensing
Operating altitude: <3000m
Dimensions
98 mm x 98 mm x 60 mm
Actual size may vary by manufacturing process.
Each certified refurbished eero router is refurbished, tested, and certified to look and work like new and comes with the same limited warranty as a new device. Certified Refurbished Amazon devices may be packaged in generic Amazon-branded boxes.
eero Pro
Device Name: eero Pro
Model: B010001
Wi-Fi connectivity
Tri-band Wi-Fi radios, simultaneous 2.4 GHz, 5.2 GHz, and 5.8 GHz wireless, 2x2 MU-MIMO, beamforming, IEEE 802.11a/b/g/n/ac
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
Quad-core 700 MHz processor, 512 MB RAM and 4 GB flash storage
Network security and services
WPA2 encryption, Family Profiles, cloud connectivity: TLS v1.2+, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding and static IP
Smart home connectivity
Bluetooth Low Energy 5.0
Required for setup
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0°C–35˚C
Storage: -25°C–60°C
Operating humidity: 20%–90%, non-condensing
Operating altitude: <3000m
Dimensions
121 mm x 121 mm x 32 mm
Actual size may vary by manufacturing process.
eero Beacon
Device name: eero Beacon
Model: D010101
Wi-Fi connectivity
Dual-band Wi-Fi radios, simultaneous 2.4 GHz and 5 GHz, 2x2 MU-MIMO, beamforming, IEEE 802.11a/b/g/n/ac
Processor, memory and storage
Quad-core 700 MHz processor, 512 MB RAM and 4 GB flash storage
Network security and services
WPA3, WPA2, profiles, cloud connectivity: TLS v1.2+, AES, SHA-256, RSA and IPv6
Smart home connectivity
Bluetooth Low Energy 4.2
Required for setup
eero router, supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–35˚C
Storage: -25˚C–60˚C
Operating humidity: 20%–90%, non–condensing
Operating altitude: <3000m
Dimensions
212 mm x 74 mm x 31 mm
Actual size may vary by manufacturing process.
eero 6
Device name: eero 6
Model: N010001
Wi-Fi connectivity
Wi-Fi 6 Dual-band concurrent 2:2 (802.11 ax), compatible with older Wi-Fi standards
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
Quad-core 1.2 GHz processor, 512 MB RAM and 4 GB flash storage
Network security and services
WPA3, WPA2, profiles, cloud connectivity: TLS v1.2+, AES, SHA-256, RSA, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding and static IP
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non-condensing
Operating altitude: <3000m
Dimensions
99.4 mm x 97 mm x 61.4 mm
Actual size may vary by manufacturing process.
eero Pro 6
Device name: eero Pro 6
Model: K010001
Wi-Fi connectivity
Wi-Fi 6 Tri-band concurrent 2:2:4 (802.11 ax), compatible with older Wi-Fi standards
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
Quad-core 1.6 GHz processor, 1 GB RAM and 4 GB flash storage
Network security and services
WPA3, WPA2, profiles, cloud connectivity: TLS v1.2+, AES, SHA-256, RSA, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding and static IP
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non-condensing
Operating altitude: <3000m
Dimensions
139 mm x 139 mm x 52.6 mm
Actual size may vary by manufacturing process.
eero 6 extender
Device name: eero 6 extender
Model: Q010001
Wi-Fi connectivity
Wi-Fi 6 Dual-band concurrent 2:2 (802.11ax), compatible with older Wi-Fi standards
Processor, memory and storage
Quad-core 1.2 GHz processor, 512 MB RAM and 4 GB flash storage
Network security and services
WPA3, WPA2, profiles, cloud connectivity: TLS v1.2+, AES, SHA-256, RSA, DHCP, IPv6, NAT, VPN passthrough, UPnP, port forwarding and static IP
Required for setup
eero router, supported iOS or Android device and internet service (with cable or DSL modem, if required). See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non-condensing
Operating altitude: <3000m
Dimensions
99.4 mm x 97 mm x 61.4 mm
Actual size may vary by manufacturing process.
eero Pro 6E
Device name: eero Pro 6E
Model: S010001
Wifi connectivity
Wi-Fi 6E Tri-band concurrent 2:2:2 (802.11ax) with support for 160 MHz channels in 5 GHz and 6 GHz, compatible with older wifi standards
Wired connectivity
One auto-sensing 2.5 GbE and one auto-sensing Gigabit Ethernet port for WAN and/or LAN connectivity
Processor, memory and storage
1 GHz dual-core processor, 1 GB RAM, 4 GB flash storage
Network security and services
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity.
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Internet service (with a cable, fibre, or DSL modem, if required) and a supported iOS or Android device. See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
139 mm x 139 mm x 55.23 mm
Actual size may vary by manufacturing process.
eero 6+
Device name: eero 6+
Model: R010001
Wifi connectivity
Wi-Fi 6 Dual-band concurrent 2:2 (802.11ax) with 160 Mhz channels in 5 GHz, compatible with older wifi standards
Wired connectivity
Two auto-sensing gigabit ports for WAN and/or LAN connectivity
Processor, memory and storage
Dual-core processor, 1 GHz, 512 MB RAM, 4 GB flash storage
Network security and services
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity.
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Internet service (with a cable, fibre, or DSL modem, if required) and a supported iOS or Android device. See eero.com/requirements
Electrical rating
100–240V AC, 50/60 Hz
Temperature rating
Operating: 0˚C–40˚C
Storage: -25˚C–60˚C
Operating humidity: 0%–90%, non–condensing
Operating altitude: <3000 m
Dimensions
99.4 mm x 97 mm x 65.9 mm
Actual size may vary by manufacturing process.
eero PoE 6
Device name: eero PoE 6
Model: T010001
Wifi standards
Wi-Fi 6 (IEEE 802.11a/b/g/n/ac/ax)
2.4 GHz: 2x2
5 GHz: 2x2
AX3000
Ethernet
One auto-sensing 2.5 GbE, PoE-capable port
One auto-sensing 1 GbE port
Wifi features
Automatic channel selection
Band and client steering
WMM, Tx Beamforming, OFDMA, SU-MIMO
Frequency bands
ISM (2.4-2.484 GHz)
U-NII-1 (5.15-5.25 GHz)
U-NII-2A (5.25-5.35 GHz, DFS)
U-NII-2C (5.47-5.725 GHz, DFS)
U-NII-3 (5.725-5.85 GHz)
Network security and services
WPA2-AES, WPA3-Personal transition mode
Smart home connectivity
Thread, Zigbee, Bluetooth Low Energy 5.0, and Works with Alexa
Dimensions
163.8 x 163.8 x 43 mm (6.45 x 6.45 x 1.7 in.)
Actual size may vary by manufacturing process.
Requirements
Operating temperature: 0° to 40°C (32° to 104°F)
AC Supply: Power over Ethernet (802.3af) or 15W external USB-PD
Electrical requirement: 100-240V AC, 50/60 Hz or PoE (802.3bt)
eero PoE Gateway
Device name: eero PoE Gateway
Model: U010001
Wifi standards
Not applicable
Wifi features
Not applicable
Ethernet
Two auto-sensing 10 GbE ports
Eight auto-sensing 2.5 GbE PoE+ ports
Frequency bands
2.4 GHz
Network security and services
Not applicable
Smart home connectivity
Thread (Limited Range), Zigbee (Limited Range), Bluetooth Low Energy 5.0 (Limited Range) , and Works with Alexa
Requirements
Operating temperature: 32°F-104°F (0°C-40°C)
Power: eero 140W power supply unit, 100-240V AC
Size
9.8 x 5.3 x 1.8 in. (250 x 134 x 45 mm)—with rubber feet
9.8 x 5.3 x 1.7 in. (250 x 134 x 43 mm)—without rubber feet
Weight: 2.6 lbs. (1.2 kg)
Actual size and weight may vary by manufacturing process.
eero Max 7
Device name: eero PoE 6
Model: V010001
Wifi connectivity
Wi-Fi 7 Tri-band concurrent 2:4:4 (802.11a/b/g/n/ac/ax/be) with support for 240 MHz channels in 5 GHz and 320 MHz channels in 6 GHz, compatible with older Wi-Fi standards
Wired connectivity
Two auto-sensing 10 GbE ports and two auto-sensing 2.5 GbE ports
Processor, memory and storage
Quad-core A73 processor, 2GB RAM, 4GB flash storage
Network security and services
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity.
Smart home connectivity
802.15.4 radio (Zigbee, Thread)
Bluetooth Low Energy 5.0
Required for setup
Internet connection, modem, Ethernet cable, and smartphone.
See eero.com/requirements
Electrical rating
100-240V AC, 50/60Hz
Temperature rating
Operating: 32°F–104°F (0˚C-40˚C)
Storage: -13°F–140°F (-25˚C-60˚C)
Operating humidity: 0%-90%, non-condensing
Operating altitude: <9800 feet (<3000m)
Dimensions
7.24 x 8.73 x 3.54 inches
(183.9 x 221.9 x 89.9 mm)
Actual size may vary by manufacturing process.
eero Outdoor 7
Device name: eero Outdoor 7
Model: SN10001
Wifi specifications
Wi-Fi 7 (IEEE 802.11a/b/g/n/ac/ax)
2x2 2.4 GHz (688 Mbps peak)
2x2 5 GHz (2161 Mbps peak)
BE5000
Ethernet
One auto-sensing 2.5 GbE, PoE-capable port
Wifi features
Automatic channel selection
Band steering
WMM, OFDMA, SU-MIMO
Frequency bands
ISM (2.4-2.484 GHz)
U-NII-1 (5.15-5.25 GHz)
U-NII-2A (5.25-5.35 GHz, DFS)
U-NII-2C (5.47-5.725 GHz, DFS)
U-NII-3 (5.725-5.85 GHz)
Network security and services
WPA2, WPA3, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity
Guest network and easy sharing
Smart home connectivity
Thread, Zigbee and Matter (as a controller only), Bluetooth Low Energy 5.0, Works with Alexa, and Amazon Connected Home
Dimensions
161.03 x 207.77 x 90.17 mm (6.34 x 8.18 x 3.55 in.)
Actual size may vary by manufacturing process.
Operating temperature
Tested to operate between -40°C to 55°C (-40°F to 131°F)
Power
Compatible with Amazon eero 30W Outdoor PoE+ power adapter (included) or a 30W
802.3at or 802.3bt Class 4 power supply.
eero Pro 7
Device name: eero Pro 7
Model: ME10001
Wi-Fi standards
Wi-Fi 7 (IEEE802.11a/b/g/n/ac/ax/be)
2x2 2.4 GHz
2x2 5 GHz
2x2 6 GHz
BE10800
Ethernet
Two auto-sensing 5 Gigabit Ethernet ports
Wi-Fi features
Automatic channel selection
Band steering
Frequency bands
ISM (2.4-2.484 GHz)
U-NII-1 (5.15-5.25 GHz)
U-NII-2A (5.25-5.35 GHz)
U-NII-2C (5.47-5.725 GHz)
U-NII-3 (5.725-5.85 GHz)
U-NII-5 (5.925-6.425 GHz)
U-NII-6 (6.425-6.525 GHz)
U-NII-7 (6.525-6.875 GHz)
U-NII-8 (6.875-7.125 GHz)
Network security and services
WPA3 and WPA2 wireless encryption
Smart home connectivity
Thread, Zigbee and Matter (as a controller only), Bluetooth Low Energy 5.0, Works with Alexa and Amazon Connected Home
Dimensions
Width 146.6 mm (5.76 in.)
Height 180.4 mm (7.10 in.)
Depth 78.7 mm (3.10 in.)
Requirements
Operating temperature: 0˚C-40˚C (32°F-104°F)
Power: 27W USB-C power adapter, 100-240V AC, 50/60 Hz
eero 7
Device name: eero 7
Model: PA10001
Wi-Fi standards
Wi-Fi 7 (IEEE802.11a/b/g/n/ac/ax/be)
2x2 2.4 GHz
2x2 5 GHz
BE5000
Ethernet
Two auto-sensing 2.5 Gigabit Ethernet ports
Wi-Fi features
Automatic channel selection
Band and client steering
Frequency bands
ISM (2.4-2.484 GHz)
U-NII-1 (5.15-5.25 GHz)
U-NII-2A (5.25-5.35 GHz)
U-NII-2C (5.47-5.725 GHz)
U-NII-3 (5.725-5.85 GHz)
Network security and services
WPA3 and WPA2 wireless encryption
Smart home connectivity
Thread, Zigbee and Matter (as a controller only), Bluetooth Low Energy 5.0, Works with Alexa and Amazon Connected Home
Dimensions
Width: 130 mm (5.12 in.)
Height: 130 mm (5.12 in.)
Depth: 64 mm (2.52 in.)
Requirements
Operating temperature: 0˚C-40˚C (32°F-104°F)
Power: 15W USB-C power adapter, 100-240V AC, 50/60 Hz