Legal
Privacy
Last updated 6/13/2017
eero inc. (“eero”) has designed a home WiFi system, consisting of a combination of hardware (“Device(s)”) and Device software, which can be accessed via the eero website and the eero mobile application (the “Application”). This Privacy Policy applies to Personal Data (defined below) collected via our Site, located at eero.com, and any other websites which link to this Privacy Policy and our Application (collectively, the “Site”) and the online services that we provide to users of our Devices and our Application(s) (“Services”).
Questions; contacting eero; reporting violations.
If you have any questions, concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us via e-mail at support@eero.com.
User consent
By submitting Personal Data through our Site or Services, you agree to the terms of this Privacy Policy, and you consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.
A note about children
We do not intentionally gather Personal Data from visitors who are under the age of 13 (and our Services are not directed at children). If a child under 13 submits Personal Data to eero and we learn that the Personal Data is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 13, please contact us at support@eero.com.
A note to users outside of the United States
If you are a non U.S. user of the Site, by visiting the Site or using our Services and providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy. In addition, your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country. By providing your data, you consent to such transfer.
Types of Data we collect
“Personal Data” means (a) data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data, and may include (b) performance statistics, including network speeds, and other data (e.g., heat, CPU, memory, data transferred, packet information, MAC addresses, IP addresses), host names, headers, firmware data, clickstream, radio usage information, types of connected devices, and competing signals that are automatically collected when you use our Devices and Application(s) (“Device Data”), to the extent that such data is associated with or linked to data that allows someone to identify or contact you. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data as described below.
We aim to ensure that any Personal Data we have collected is accurate, complete and current as required for the purposes for which the information is used. However, we require your assistance to help us. If we have Personal Data about you that is not accurate, please let us know at the contact information provided above.
Information you provide to us
We may collect Personal Data from you, such as your first name, last name, e-mail, city, province/state, and telephone number(s) when you register your Device(s) or create an account to log in to our Services (“Account”). If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to improve our services. If you want to deactivate this feature, you can deactivate GPS on your mobile device or revoke access to GPS for the Application.
Our Application lets you store your Application preferences. We may associate these choices with your Account or the mobile device, and you can edit these preferences at any time in our Application.
When you order our Devices or Services on our Site, we, or our payment processors, will collect all information necessary to complete the transaction, including your name, phone number, credit card information, billing information and shipping information. This information may be shared with third parties who help process and fulfill your purchases.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. When you participate in one of our surveys, we may collect additional profile information. We may also collect Personal Data at other points in our Site that state that Personal Data is being collected.
Information you provide to Facebook and other Social Networking Sites
If you are logged into the Services and Facebook or another Social Networking Site that we support (“SNS”), when you click on “Connect with Facebook” or a similar connection on another SNS, you may be prompted to merge your profiles. If you are already logged into the Services but not logged into Facebook or another SNS that we support, when you click on “Connect with Facebook”, or a similar connection on another SNS, you may be prompted to enter your SNS credentials or to “Sign up” for the SNS. By proceeding, you will be allowing the Services to access your information, and you will be agreeing to the Facebook or other SNS’s Terms of Use in your use of the Services. Conversely, if you are not currently registered as a user of the Services, and you click on “Sign in” using Facebook or another SNS that we support, you will first be asked to enter your Facebook or SNS credentials and then be given the option to register for the Services. In this case, we may receive information from Facebook or another SNS to make it easier for you to create an Account on our Site. Any information that we collect from your Facebook or any other SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS’s privacy and data practices. You have the option to disable Facebook Connect at any time by editing information in your Account settings.
Information collected via technology
- Information collected by our devices
If you use our Devices, our Devices will collect Device Data. When you sync our Device(s) with our Application(s), the Device(s) will upload Device Data to our Application(s).
- Information collected by our servers
To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
- Log files
As is true of most websites and applications, our Devices, Site and Services will gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and Device Data. We use this information to provide the Services, analyze trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site or the Services again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests.
- Cookies
Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
- Pixel Tags
In addition, we use “Pixel Tags” (also referred to as clear Gifs, web beacons, or web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Data.
- How we respond to do not track signals
We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Site.
- Mobile Services
If you use our Services on your mobile device, including through our Application(s), we may collect your mobile devices’ unique device id number, MAC address, hostname, IP addresses, and how you use the Application(s). This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the Application(s) and information about the type of device you use. In addition, in the event our Application(s) crashes on your mobile device, we may receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our Application(s). This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
- Analytics Services
We use third party analytics services (“Analytics Services”) to help analyze how users use our Site and Services. We use the information we get from Analytics Services only to improve our Site and Services. The information generated by the Cookies or other technologies about your use of our Site and Services (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Service’s ability to use and share Analytics Information is restricted by such Analytics Service’s Terms of Use and Privacy Policy. By using our Site and Services, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. For a full list of Analytics Services, please contact us at support@eero.com.
- Broadband Benchmarking Companies
We use third parties (“Broadband Benchmarking Companies”), to perform speed tests to measure and collect the performance of user networks (“Benchmarking Results”) that are maintained through the Devices (“Network(s)”). We use the Benchmarking Results we obtain from these Broadband Benchmarking Companies to improve and to market our Site, our Services, the Devices, and the Networks. The Broadband Benchmarking Companies add anonymized Benchmarking Results to the databases they maintain and may issue reports regarding network performance. The Broadband Benchmarking Companies may also transfer the Benchmarking Results to third parties where required to do so by law, or where such third parties process Benchmarking Results on their behalf. Each Broadband Benchmarking Companies' ability to use and share the Benchmarking Results is restricted by such company's Terms of Use and Privacy Policy. By using our Site, our Services and the Devices, you consent to the collection and processing of Benchmarking Results by Broadband Benchmarking Companies in the manner and for the purposes set out above. For a full list of Broadband Benchmarking Companies, please contact us at support@eero.com.
- Information collected by our devices
Use of your Personal Data
General user
In general, Personal Data you submit to us that is collected from our Devices and uploaded to our Application(s), is used to respond to requests that you make, to aid us in serving you better, and to provide the Services to you. We use your Personal Data in the following ways
- Facilitate the creation of and secure your Account on our network.
- Identify you as a user in our system.
- Provide improved administration of our Site and Services.
- Provide the Services you request.
- Improve the usability of the Devices and the quality of experience when you interact with our Site and Services.
- Improve the performance of the Devices.
- Improve the security of user networks maintained through the Devices.
- Troubleshoot problems with the Devices.
- Measure the performance of our users’ content providers.
- Track your purchases of our Devices.
- Send alerts, reminders, and other notifications to you (e.g., notification that a device has joined your home network).
- Tailor our Devices and Services to your interests.
- Perform research and analysis about your use of, or interest in, our products and services.
- Manage our business.
- Send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created.
- Send you administrative e-mail notifications, such as security, or support and maintenance advisories.
- Respond to your inquiries related to employment opportunities or other requests.
- Send newsletters, surveys, offers, and other promotional materials related to our Services and services made available by third parties and for other marketing purposes of eero.
User testimonials and feedback
We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s express consent prior to posting his or her name along with the testimonial. We may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting you name with your feedback. If you make any comments on a blog or forum associated with our Site, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
Creation of Anonymous Data
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
Disclosure of your Personal Data
We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.
User Consent or Direction
We may share or disclose your Personal Data at your direction, such as when you authorize a third party web client or application to access your Account or when you direct us to share your feedback with a business. When you use Oauth 2.0 to link your eero Account to a third party application, like Amazon Alexa, you are directing us to share certain of your information, including the locations of your connected Devices, the time that a Device was last connected to your Network, guest network passwords, confirmation of actions performed by us on your Network (i.e., pausing a Network, turning off a Device light), and help and error responses, with that application. We have no control over, do not review, and cannot be responsible for these third party web clients and applications. The Amazon Alexa Privacy Policy is available at http://www.alexa.com/help/privacy. We encourage you to read the Amazon Alexa Privacy Policy, and the privacy policies of any other third party web clients or applications, before you authorize us to share or disclose your information with them.
Third Party Service Providers and Companies
We may share your Personal Data with third party service providers and other companies to: provide you with the Services that we offer you through our Site, including fulfilling orders, processing credit card payments, or other functions necessary for our business; analyze how our users use our Site and Services; conduct testing and measure the performance of our users' Networks and of the Services; facilitate creation of accounts; provide technical support; and/or provide other services, including but not limited to services on behalf of eero.
Affiliates
We may share some or all of your Personal Data with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.
Corporate restructuring
We may share some or all of your Personal Data in connection with or during negotiation of any business transaction, including merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.
Other disclosures
Regardless of any choices you make regarding your Personal Data (as described below), eero may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on eero or as otherwise permissible by law; (c) to protect or defend the rights or property of eero or its users of the Site or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.
Third party websites
Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
Your choices regarding your information
We will periodically send you free newsletters and e-mails that directly promote the use of our Site or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information above). However, despite your indicated e-mail preferences for promotional messages, we may continue to send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.
Cookies
If you decide at any time that you no longer wish to accept cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided above.
Location information
If you do not want location information collected by us, you can disable location services on your mobile device.
De-linking SNS
If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook) linked to your Account, then you may de-link the SNS account in your account settings. You may also manage the sharing of certain Personal Data with us when you connect with us through a SNS, such as through Facebook Connect. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account or mobile device.
Changing or deleting your Personal Data
You may change any of your Personal Data in your Account by editing your profile within your Account or by sending an e-mail to support@eero.com. You may request deletion of your Personal Data by us, and we will use commercially reasonable efforts to honor your request, but please note that you will not be able to use your Devices if we have deleted the Personal Data in your Account, and that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes.
Applications
You can stop all collection of information by the Application(s) by uninstalling the Application(s) and by unplugging all of the Devices. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Safeguarding your Personal Data
We take reasonable measures to ensure that Personal Data is kept safe from loss or theft, unauthorized access, use, copying, disclosure or modification. Safeguards include physical, organizational and technical measures appropriate to the sensitivity of the Personal Data.
Retention of Personal Data
We only keep Personal Data for as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the Service, the nature of the information, and any business or legal requirements. The retention period may extend beyond your relationship with us. When your personal information is no longer required for our purposes, the information is either physically destroyed or deleted.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at www.eero.com/legal/privacy and we will change the “Last Updated” date above. You should consult this Privacy Policy regularly for any changes.