Archive
eero Privacy Notice
(The United Kingdom)
Last updated September 28, 2022
We’ve updated our Privacy Notice to make it easier to understand, including combining our Privacy Notice for eero Devices, Applications and Services with our Privacy Notice for eero Websites. To see the previous version of our Privacy Policy for eero websites, click here; to see the previous version of the Privacy Policy for eero Devices, Applications and Services, click here.
At eero LLC (“eero” or “we”), we know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how eero processes your Personal Information (as defined below) collected through eero’s easy-to-use wifi and networking systems and related services, which include:
eero Devices: hardware devices manufactured by eero or its affiliates that use eero Software to enable you to create or extend an eero network (a “Network”), and
eero Software: eero device, cloud, and mobile software, and related eero software and services, such as eero.com and eero.com sub-domains (each, an “eero Site”), the eero mobile and web applications (the “eero App”), and eero subscription services and features.
We refer to all of these together as the “Products.” The Products work together to provide fast, reliable wifi and networking, along with additional useful features and capabilities.
Quick Links to our Privacy Promises
What Personal Information We Collect
Use of your Personal Information
Disclosure of your Personal Information
Your Choices Regarding Your Personal Information
Safeguarding and retention of your Personal Information
Changes to this Privacy Notice; Terms of Service
Additional Privacy Law Disclosures
Cookie Notice
Quick links to our Privacy Promises
We will be clear about the Personal Information we collect and how we use it.
We are not in the business of selling our customers' Personal Information.
What Personal Information We Collect
We will be clear about the Personal Information we collect and how we use it. “Personal Information” means information that allows someone to identify or contact you, including, for example, your name, telephone number, email address, as well as any other information about you that is associated with or linked to any of the foregoing information, and may also include Product Information (as defined below). This Privacy Notice applies to the Personal Information we collect from all users of the Products, which can include:
Account holders – users who create an account with eero and who may also be:
Network owners – users who are the primary administrative owner of a Network and have an eero Account, or
Network administrators – users who have administrative control over a Network and have an eero Account
Connected Users – users without an eero Account who connect their device to a Network through a wired or wireless connection
eero Site visitors – users without an eero Account who visit an eero Site
Information you provide to us
We collect Personal Information that you provide in relation to the Products, such as:
Your first name, last name, email, and telephone number(s) when you create an account to log in to our services (“Account”).
Your name, phone number, credit card information, billing information, and shipping information when you order or request Products from eero.
Your name, phone number, and/or email address, as well as any other content included in the communication, when you provide us with feedback or contact us via phone, email, or otherwise (for example, for support purposes or when you participate in one of our surveys).
Information you enter or settings you apply through the Products (such as your eero App settings, your network settings like SSID and password, or network profile names), where eero has associated this information with your Account.
Other Personal Information that you provide to us from time to time, including feedback or testimonials we receive from you on an eero Site or any comments on a blog or forum on an eero Site.
Information collected via our Products
eero Networks do not track where you go on the internet. We automatically collect Product Information when you use or manage the Products (including when you join a Network as a Connected User). “Product Information” means product and performance information to the extent that it is associated with or linked to information that allows someone to identify or contact you, such as:
Information collected about your use of Networks, including:
Performance statistics, including network speeds, network Internet service provider (“ISP”), and other eero Device information (e.g., temperature, CPU, memory).
Network bandwidth usage statistics (e.g., the volume of data transferred and the protocol of packets).
Other general Network information (e.g., MAC addresses for eero Devices and connected devices, IP addresses, device hostnames, firmware data, wifi channel usage information, types of connected devices, the association of devices with a specific network profile, and wifi signals from other wifi systems in the area).
Information about your access to Products from your personal device, including through the eero App (e.g., your personal device’s unique device ID number and manufacturer, MAC address, hostname, IP addresses, eero App engagement information, and eero App crash data, including personal device model software version and device carrier).
Information about your access to an eero Site (e.g., your personal device’s unique device ID number and manufacturer, your service provider, IP addresses, headers, firmware data, browser type, operating system, eero Site engagement information including clickstream data and which domains you’ve visited on an eero Site, and date/time stamps).
We may use third-party benchmarking companies to collect Product Information to perform speed and other tests that measure the performance of user Networks.
Information from other sources
We might receive Personal Information about you from other sources, such as account contact details from Amazon if you link your eero Account and Amazon account, or a customer account identifier from an ISP if you use a Deployed Device described in Section 4.
Use of your Personal Information
In general, we use your Personal Information to operate, provide, develop, and improve the products and services that we offer. Examples of how we use your Personal Information as a data controller include to:
Create and secure your Account and identify you as a user of our Products;
Provide, improve, and troubleshoot the usability, performance, quality, and security of products and services;
Measure the performance of your internet service;
Communicate with you, including welcome emails, alerts, reminders, responses to your inquiries, and other notifications to you (e.g., notification that a device has joined your Network), as well as administrative communications, such as security, support, and maintenance emails;
Tailor our Products to your interests, including performing research and analysis about your use of, or interest in, our Products;
Manage our business including processing and fulfiling orders; and
Send newsletters, surveys, offers, and other promotional materials related to our Products and to services made available by third parties and for other marketing purposes of eero.
In addition, we may publish feedback and other content we receive from you (such as testimonials and comments left on our forum) and we may identify you with first and last name and home city. We obtain your express consent prior to posting your last name along with the testimonial, and otherwise we will share your feedback with first name and last initial only. If you make any comments on a blog or forum associated with an eero Site, you should be aware that any Personal Information you submit in such comments can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
The EU GDPR and UK data protection laws require a legal basis for our use of Personal Information. Our basis varies depending on the specific purpose for which we use Personal Information. We use:
Performance of a contract when we provide you with Products, or communicate with you about them. This includes when we use your Personal Information to take and handle orders, deliver Products, and process payments.
Our legitimate business interests and the interests of our customers, including when we improve eero Products, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we share your Product Information and Personal Information with a relevant Service Provider in order to enable the Service Provider to provide you with customer network support and service enhancements or improvements for the eero Device(s) and the services that they provide to you (see below).
Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. When you consent to our processing your Personal Information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
Compliance with a legal obligation when we use your Personal Information to comply with laws.
These and other legal bases depending on the purpose for which we use Personal Information.
Disclosure of your Personal Information
Information about our customers is an important part of our business, and we are not in the business of selling our customers' Personal Information to others. We share customers' Personal Information only as described in this Privacy Notice. We will ask your permission before sharing your Personal Information with third parties in ways not described in this Privacy Notice.
User Direction
We may share or disclose your Personal Information at your direction, such as when you authorise someone (such as a Network owner or a Network administrator) to access your Account or when you link your eero Account to a third-party application. We have no control over, do not review, and cannot be responsible for these third parties.
Vendors
We may share your Personal Information with our vendors and other third parties to perform functions on our behalf. Examples include to:
provide you with the Products and technical support, including facilitating Account creation, fulfiling orders, processing credit card payments, or other functions necessary for our business;
provide you with additional services through an eero subscription service, including VPN software, anti-virus software, password management software, and other offerings;
conduct testing and analyse the performance and use of Networks and the Products; and
provide marketing services, including emails about eero products and services.
These third parties have access to Personal Information needed to perform their functions, but may not use it for other purposes.
Service Providers
Certain eero Devices (“Deployed Devices”) are purchased or rented from third party service providers such as ISPs, telecommunications companies, home security system companies, or professional audio-visual or network system integrators (“Service Providers”). We may share Product Information collected from Deployed Devices (“Deployed Product Information”) and Personal Information with the associated Service Provider or with their designated third parties, such as a Service Provider’s customer service or broadband network service vendor (“Designated Vendor”). We do this solely to enable that Service Provider to provide eero Network owners and administrators with customer support and service enhancements or improvements for the eero Device(s) and related services that Service Providers provide. A Service Provider or their Designated Vendor may continue to have access to Deployed Product Information even if the original Service Provider customer no longer continues to receive services from that Service Provider. Please contact customer support using the contact information specified in the “Help” section of the eero App (or via email at privacy@eero.com) to disable the sharing of Deployed Product Information with a Service Provider or their Designated Vendor if (i) you no longer receive services from your Service Provider, but you have purchased or otherwise properly retained and intend to continue using the Deployed Device(s); or (ii) you have sold or otherwise properly transferred ownership or control of the Deployed Device(s) or Network(s) to someone who is not a customer of your Service Provider.
Network Owners and Network Administrators
If you are a Connected User, we may share your Personal Information (e.g., device type and MAC address) with the Network owner(s) or Network administrator(s) for a Network you have joined.
Affiliates
We may share some or all of your Personal Information with our affiliates that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Corporate Restructuring
As we and our affiliates continue to develop our business, we might sell or buy other businesses or services. In those transactions, Personal Information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, if eero or substantially all of its assets are acquired, Personal Information would be one of the transferred assets.
Other Disclosures
Regardless of any choices you make regarding your Personal Information (as described below), we may disclose Personal Information if we believe in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on eero or as otherwise permissible by law; (c) to protect or defend the rights, property, or safety of eero, users of the Products, or others; or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Notice, or our Terms of Service.
Your Choices Regarding Your Personal Information
If you choose not to provide us with your Personal Information, we may not be able to provide you with some or all of the Products, or the Products may have reduced functionality.
eero App
You can access certain Personal Information, including your name, email address, phone number, network settings, assigned names and profiles for connected devices, and SSID and password for your Network, in the eero App if you are an Account holder. The eero mobile application also includes settings that provide you with options concerning notifications.
You can stop all collection of information by the eero mobile application by uninstalling the eero mobile application and by unplugging all of your eero Devices. You may use the standard application uninstall processes as may be available as part of your personal device or via the applicable application marketplace.
When you use the eero App, you may grant certain permissions to us for your personal device. Most personal devices provide you with information about enabling or disabling these permissions.
Promotional Communications
We will periodically send Account holders, or eero Site visitors who choose to submit an email address via our eero Site, promotional newsletters and emails as described in this Privacy Notice, subject to your initial “opt-in” consent to the extent required by applicable law
We provide easy ways to opt-out of marketing emails. All users may decline promotional communications by following the unsubscribe instructions provided in promotional emails, or by contacting us directly (please see below for how to contact eero). Account holders have the option to decline promotional communications from eero by changing your settings in the eero mobile application. Despite your indicated email preferences for promotional messages, we may continue to send you Product-related notifications (such as security updates or subscription renewal notices).
Changing, accessing, or deleting your Personal Information
We aim to ensure that any Personal Information we have collected is accurate, complete, and current as required for the purposes for which the information is used. However, we require your assistance to help us. If we have Personal Information about you that is not accurate, you may correct any of your Personal Information in your Account by editing your profile within your Account or by sending an email to privacy@eero.com. Account holders may also update certain categories of Personal Information by editing the information within the eero App.
You may request a copy of your Personal Information from us, or deletion of your Personal Information by contacting us at privacy@eero.com. Please note that if you are a Network owner, once your Personal Information is deleted, your eero Devices will automatically reset as access points and you will have to create a new Account and new Network to continue using your eero Devices to provide wifi. Account holders may also initiate account closure and data deletion directly from the eero mobile application.
Please be advised that eero is legally required or entitled to retain some information, such as your order history. We do this in line with applicable laws, including for tax, accounting, and fraud prevention purposes.
If you have any questions, concerns or complaints about our Privacy Notice or our data collection or processing practices, please contact eero Customer Support via email at privacy@eero.com. If you want to report any security concerns to us, click here for our Security team contact information.
In addition, subject to applicable law, you have the right to request access to, correct and delete your Personal Information, and to ask for data portability. You may also object to our processing of your Personal Information or ask that we restrict the processing of your Personal Information in certain instances. If you wish to do any of these things, please contact privacy@eero.com.
Our representative in Europe and the UK is Amazon EU SARL.
You can file a complaint with the Information Commissioner’s Office or with another local authority
Safeguarding and retention of your Personal Information
We design eero devices with your security and privacy in mind to keep your Personal Information safe and protect against unauthorised access. We take reasonable measures to ensure that Personal Information is kept safe from loss or theft, unauthorised access, use, copying, disclosure or modification. Safeguards include physical, organisational, and technical measures appropriate to the sensitivity of the Personal Information.
We only keep Personal Information for as long as it is required for the reasons it was collected or as otherwise legally required or permitted. The length of time we retain information varies, depending on the Product, the nature of the information, and any business or legal requirements. The retention period may extend beyond your relationship with us. When retaining your Personal Information is no longer required or otherwise permitted, the information is either destroyed, deleted, or de-identified.
Changes to this Privacy Notice; Terms of Service
This Privacy Notice may be updated from time to time for any reason. We will notify you of any changes to our Privacy Notice by posting the new Privacy Notice at www.eero.com/legal/privacy and we will change the “Last Updated” date above. You should consult this Privacy Notice regularly for any changes.
If you choose to use the Products, your use and any dispute over privacy is subject to this Privacy Notice and our Terms of Service, including limitations on damages, resolution of disputes, and application of the law of the Grand Duchy of Luxembourg.
Additional Privacy Law Disclosures
International data transfers
By using our Products and providing us with information, you acknowledge that your Personal Information may be collected, processed, and stored by eero or its service providers in the United States and other countries where our or our service providers’ servers reside. Please be aware that the privacy protections and legal requirements in some of these countries, including the rights of authorities to access your personal information, may not be equivalent to those in your country. If you are using Products from or in the European Economic Area or the UK or other regions with laws governing data collection and use that may differ from United States law, you acknowledge the transfer of your Personal Information to the United States and other countries where eero operates. Whenever we transfer the Personal Information of eero customers residing in the European Economic Area or the UK to countries outside of the European Economic Area or the UK in the course of processing and sharing information as set out herein, we will ensure that your Personal Information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission and similar measures under UK laws for such transfers.
Child Privacy Laws
The administration, configuration, and management of the eero Products (such as use of the eero App) and use of an eero Site are intended for adults over the age of 18. If you are under 18, you cannot register yourself for the Products, and you may connect a device to a Network only with involvement of a parent or guardian. We do not require or knowingly collect any information regarding children under the age of 13. If you believe we might have any Personal Information from a child under 13, please contact us at privacy@eero.com.
Controller of Personal Information
eero LLC at 660 Third Street, 4th Floor, San Francisco, CA USA 94107 is the data controller of Personal Information collected and processed through eero Products. The data protection officer for eero can be contacted at the address above or by emailing privacy@eero.com.
Cookie Notice
To enable an eero Site to recognise your browser or device and to provide and improve our Products, we use cookies and other identifiers. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on an eero Site. We also use “Pixel Tags” (also referred to as clear GIFs, web beacons or web bugs). Pixel Tags are tiny graphic images or snippets of code with a unique identifier, similar in function to Cookies. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in web pages. Pixel Tags also allow us to tell whether emails have been opened to ensure that we are sending only messages that are of interest to our users. To learn more about cookies, clear GIFs/web beacons and related technologies, you may wish to visit https://cookiesandyou.com/. Cookies, Pixel Tags and other technology are used to analyse how users use an eero Site and Products, to make an eero Site more useful, to track online movements of web users, and to tailor the experience with us to meet special interests and needs.
We permit third-party advertising partners to use Cookies, Pixel Tags and other technology to collect information about your eero Site browsing activities over time and across different websites when you use our eero Site. For example, we use advertising services provided by third-party ad partners to market our services to you on other websites and online services. Through a process called “retargeting,” each service places a Cookie on your browser when you visit an eero Site so that they can identify you and serve you ads on other sites around the web based on your browsing activity.
If you decide at any time that you no longer wish to accept cookies from an eero Site for any of the purposes described above, then you can manage your Cookie and web browser Pixel Tag settings by (a) going to our Cookie preferences settings on an eero Site (the “Cookie Controls”) or (b) managing the settings on your browser to delete and disable cookies and other tracking/recording tools (“Browser Settings”).
We do not currently respond to the “Do Not Track” browser signal in your Browser Settings. To avoid use of information for advertising by third-party ad partners (as described above), you can use the Cookie Controls, or change your Browser Settings to reject cookies or to notify you when cookies are set, and you could select the “Do Not Track” option on your browser, though we have no control over and cannot confirm whether these third party ad parties honor the Do Not Track browser signal. Additionally, many advertising companies are members of the Network Advertising Initiative or Digital Advertising Alliance and/or provide opt-outs on those industry pages. To learn how to opt out of ad network interest-based advertising in the USA, please visit www.aboutads.info/choices, http://www.networkadvertising.org/choices/, and http://preferences-mgr.truste.com/. In the European Union, please visit www.youronlinechoices.eu.
If you do not accept certain cookies, you may not be able to use all portions of the eero Site(s) or all functionality of the eero Site(s). If you have any questions about how to disable or modify cookies, please let us know at the contact information provided above.
Privacy for eero Devices, Applications and Services
(The United Kingdom)
Last updated October 29, 2021
eero LLC (“eero”) has designed a home Wi-Fi system, consisting of a combination of Wi-Fi network hardware devices (“eero Device(s)”) and eero Device software that can be accessed via the eero mobile application (the “Application”). This Privacy Notice applies to Personal Data (defined below) collected via the eero Devices, eero Application and the online services that we provide to users of eero Devices and eero Application(s) (“Services”) (Services together with the eero Devices and the Application, the “Products”).
We provide additional details about how we collect, use and process information from our public websites in our Privacy Notice for eero Websites.
Our Privacy Promise (as described in detail in this Privacy Notice):
We will be clear about the different types of information we collect and how we use them.
We will ask your permission before sharing your personal information with third parties in ways not described in this Privacy Notice.
We will use world-class data security tools to keep your data safe and protect the eero Devices from unauthorised access.
International data transfers: by using our Products and providing us with data, you acknowledge that your Personal Data may be collected, processed and stored by eero or its service providers in the United States and other countries where our, or our service providers’, servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using Products in the European Economic Area or the UK or other regions with laws governing data collection and use that may differ from United States law, you acknowledge the transfer of your Personal Data to the United States and other countries where eero operates. Whenever we transfer the Personal Data of eero customers residing in the European Economic Area or the UK to countries outside of the European Economic Area or the UK in the course of processing and sharing information as set out herein, we will ensure that your Personal Data is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission and similar measures under UK laws for such transfers.
Controller of Personal Information
eero LLC at 660 Third Street, 4th Floor, San Francisco, CA USA 94107 is the data controller of Personal Data collected and processed through eero Products. The data protection officer for eero can be contacted at the address above or by emailing privacy@eero.com.
Questions; contacting eero; reporting violations.
If you have any questions, concerns or complaints about our Privacy Notice or our data collection or processing practices, please contact eero Customer Support via email at privacy@eero.com. If you want to report any security violations to us, please review our Security team contact information: (https://support.eero.com/hc/en-us/articles/115005392803-How-do-I-contact-eero-s-Security-team-).
A note about children
The administration, configuration, and management of the eero Products (e.g. via the Application) is intended for use by adults over the age of 18. We do not require nor knowingly collect any information regarding minor children in order to manage eero Devices or provide the Services. If you believe that we might have any Personal Data from a child under 13, please contact us at privacy@eero.com.
Types of data we collect
“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data, and may also include Device Data. “Device Data” means product and performance data that are automatically collected when you use eero Devices and Application(s) to the extent that such data is associated with or linked to data that allows someone to identify or contact you, for example:
performance statistics, including network speeds, network Internet service provider (ISP), and other eero Device data (e.g. temperature, CPU, memory),
network bandwidth usage statistics (i.e. the volume of data transferred and the protocol of packets),
MAC addresses for eero Devices and connected devices, IP addresses and network SSID,
family profile names, device hostnames, firmware data, Application clickstream, Wi-Fi channel usage information, types of connected devices, the association of devices with a specific family profile, and Wi-Fi signals from other Wi-Fi systems in the area.
We aim to ensure that any Personal Data we have collected is accurate, complete and current as required for the purposes for which the information is used. However, we require your assistance to help us. If we have Personal Data about you that is not accurate, please let us know at the contact information provided above.
Information you provide to us
We may collect Personal Data from you, such as your first name, last name, email, town, city and telephone number(s) when you register your eero Device(s) or create an account to log in to our Services (“Account”). eero may also enable the ability for you to login using your Amazon login credentials, in which event we may receive such Personal Data from the relevant Amazon Affiliate.
Our Application lets you store your Application preferences. We may associate these choices with your Account or the mobile device, and you can edit these preferences at any time in our Application.
When you order eero Services through the Application, we, or our payment processors, will collect all information necessary to complete the transaction, including your name, phone number, credit card information, billing information and delivery information. This information may be shared with third parties who help process and fulfil your purchases.
If you provide us feedback or contact us via phone or email (for example, for support purposes), we will collect your name, phone number and/or email address, as well as any other content included in the email, in order to send you a reply. When you participate in one of our surveys, we may collect additional profile information.
Information collected via technology
Information collected by eero Devices
If you use eero Devices, we will collect Device Data. When you sync or manage eero Device(s), eero Device(s) will upload Device Data to our Application(s) and our servers. We use Device Data as described in Section 3 below.
Mobile Services
If you use our Services on your mobile device, including through our Application(s), we may collect your mobile device’s unique device ID number and manufacturer, MAC address, hostname, IP addresses, and how you use the Application(s). This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the Application(s) and information about the type of device you use. In addition, in the event our Application(s) crashes on your mobile device, we may receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our Application(s). Crash-related information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
Broadband Benchmarking Companies
We use third parties (“Broadband Benchmarking Companies”), to perform speed tests to measure and collect the performance (“Benchmarking Results”) of user networks that are maintained through eero Devices (“Network(s)”). We use the Benchmarking Results we obtain from these Broadband Benchmarking Companies to improve our Products. The Broadband Benchmarking Companies add anonymised Benchmarking Results to the databases they maintain and may issue reports regarding network performance. The Broadband Benchmarking Companies may also transfer the Benchmarking Results to third parties where required to do so by law, or where such third parties process Benchmarking Results on their behalf. Each Broadband Benchmarking Companies' ability to use and share the Benchmarking Results is restricted by such company's Terms of Use and Privacy Notice. A full list of Broadband Benchmarking Companies is available here.
Use of your Personal Data
In general, Personal Data you submit to us or that we collect from eero Devices and our Application(s), is used to respond to requests that you make, to aid us in serving you better, and to provide the Products to you. Examples of how we use your Personal Data as a data controller include:
Facilitate the creation of and secure your Account on our network;
Identify you as a user in our system;
Provide and improve products and services;
Improve the usability and performance of eero Devices and the quality of experience when you interact with our Services;
Improve the security of Networks maintained through eero Devices;
Troubleshoot problems with eero Devices;
Measure the performance of our users’ internet service;
Send alerts, reminders, and other notifications to you (e.g. notification that a device has joined your Network);
Tailor our Products to your interests;
Perform research and analysis about your use of, or interest in, our products and services;
Manage our business.
Send you a welcome email to verify ownership of the email address provided when your Account was created;
Send you administrative email notifications, such as security, or support and maintenance advisories; and/or
Send newsletters, surveys, offers, and other promotional materials related to our Services and services made available by third parties and for other marketing purposes of eero.
EU General Data Protection Regulation (GDPR) and UK Data Protection Laws – Legal Basis
The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:
Performance of a contract
when we provide you with Products or Services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver Products and Services, and process payments.
Our legitimate business interests and the interests of our customers
, including when we improve eero Services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we share your Device Data and Personal Data with a relevant Service Provider in order to enable the Service Provider to provide you with customer network support and service enhancements or improvements for the eero Device(s) and the services that they provide to you (see below).
Your consent
when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
Compliance with a legal obligation
when we use your personal information to comply with laws.
These and other legal bases
depending on the purpose for which we use personal information.
Disclosure of your Personal Data
We disclose your Personal Data as described below and as described elsewhere in this Privacy Notice.
User direction
We may share or disclose your Personal Data at your direction, such as when you authorise a third party web client or application to access your Account or when you direct us to share your feedback with a business. When you use OAuth 2.0 to link your eero Account to a third-party application, you are directing us to share certain pieces of your information, including the locations of your connected eero Devices, the time that a Device was last connected to your Network and which eero Device it connected with, guest network passwords, confirmation of actions performed by us on your Network (i.e. pausing a Network, turning off an eero Device light), and help and error responses, with that application. We have no control over, do not review, and cannot be responsible for these third party web clients and applications.
Third party service providers and companies
eero’s Service Providers. We may share your Personal Data with third-party service providers and other companies to:
provide you with the Services that we offer you, including fulfilling orders, processing credit card payments, or other functions necessary for our business;
provide you with additional Services that we offer you through the eero Secure service, including VPN software, anti-virus software, password management software, and other offerings;
analyse how our users use our Services;
provide marketing services;
conduct testing and measure the performance of our users' Networks and of the Services;
facilitate creation of Accounts;
provide technical support; and/or
provide other services, including but not limited to services on behalf of eero.
Service Provider Access. Certain eero Devices are purchased or rented from third party service providers such as ISPs, telecommunications companies, home security system companies, or professional audio-visual or network system integrators (“Service Providers”). If an eero Device was purchased or rented from a Service Provider, we may share Device Data and Personal Data with the Service Provider or with their designated third-party customer service or broadband network service vendor (“Designated Vendor”) in order to enable the Service Provider to provide eero Device network owners and administrators with customer network support and service enhancements or improvements for the eero Device(s) and related services that Service Providers provide. In addition, a Service Provider or their Designated Vendor may share Personal Data with eero to enable eero to provide the Services and service enhancements or improvements for the eero Products as described in Section 3 above, and, if applicable, to allow a Service Provider and eero to track and reconcile the accounting of any applicable subscription fees for an eero subscription service. A Service Provider and their Designated Vendor may continue to have access to such data for eero Device(s) received from that Service Provider even if the original Service Provider customer no longer continues to receive services from that Service Provider. Please contact customer support using the contact information specified in the “Help” section of your Application (or eero at privacy@eero.com) to disable the sharing of Device Data with a Service Provider or their Designated Vendor if: i) you no longer receive services from your Service Provider, but you have purchased or otherwise properly retained your eero Device(s) and intend to continue using your eero Device(s); or ii) you have sold or otherwise properly transferred ownership or control of your eero Device(s) or network(s) to someone who is not a customer of your Service Provider.
Affiliates
We may share some or all of your Personal Data with our subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), if any, that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Corporate restructuring
We may share some or all of your Personal Data in connection with or during negotiation of any business transaction, including merger, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Notice.
Other disclosures
Regardless of any choices you make regarding your Personal Data (as described below), eero may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on eero or as otherwise permissible by law; (c) to protect or defend the rights or property of eero or its users of the Site or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Notice, or our Terms of Service.
Third-party websites
Our Application may contain links to third-party websites. When you click on a link to any other website or location, you will leave our Application and go to another site and another entity may collect Personal Data or anonymous data from you. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of this Privacy Notice do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
Your choices regarding your information
If you do not provide us with your Personal Data, we may not be able to provide you with some or all of the Products, or the Products may have reduced functionality.
You can access your information, including your name, email address, phone number, network settings, assigned names and profiles for connected devices, and SSID and password for your network, in the Application. The Application also includes settings that provide you with options concerning notifications.
We will periodically send you free newsletters and emails that directly promote the use of our Site or Products or those of our Affiliates, subject to your initial “opt-in” consent to the extent required by applicable law. You have the option to later decline such promotional communications from eero by changing your settings in the Application at any time. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly (please see contact information above). However, despite your indicated email preferences for promotional messages, we may continue to send you service-related communications, including notices of any updates to our Terms of Use or Privacy Notice.
Location information
We may request Coarse Location permission from your Android mobile device in connection with making a Bluetooth connection between your mobile device and an eero Device (e.g. for setup or configuration changes). If you do not want location information collected by us, you can disable location services on your mobile device.
Applications
You can stop all collection of information by the Application(s) by uninstalling the Application(s) and by unplugging all of the eero Devices. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Changing or deleting your Personal Data; Contacts
You may correct any of your Personal Data in your Account by editing your profile within your Account or by sending an email to privacy@eero.com. You may also update certain categories of Personal Data by editing the information within the Application. You may request deletion of your Personal Data by contacting us at privacy@eero.com, and we will honour your request, but please note that you will not be able to use your eero Devices if we have deleted the Personal Data in your Account, and that we may be permitted or required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database. We may also retain your information for fraud prevention or similar purposes.
In addition, subject to applicable law, you have the right to request access to, correct and delete your Personal Data, and to ask for data portability. You may also object to our processing of your Personal Data or ask that we restrict the processing of your Personal Data in certain instances. If you wish to do any of these things, please contact privacy@eero.com.
Our representative in Europe and the UK is Amazon EU SARL.
You can file a complaint with the Information Commissioner’s Office or with another local authority.
Safeguarding your Personal Data
We take reasonable measures to ensure that Personal Data is kept safe from loss or theft, unauthorised access, use, copying, disclosure or modification. Safeguards include physical, organisational and technical measures appropriate to the sensitivity of the Personal Data.
Retention of Personal Data
We only keep Personal Data for as long as it is required for the reasons it was collected or as otherwise legally required or permitted. The length of time we retain information varies, depending on the Service, the nature of the information, and any business or legal requirements. The retention period may extend beyond your relationship with us. When retaining your Personal Data is no longer required or otherwise permitted, the information is either destroyed, deleted or de-identified.
Changes to this Privacy Notice
This Privacy Notice may be updated from time to time for any reason. We will notify you of any changes to our Privacy Notice by posting the new Privacy Notice at www.eero.com/legal/privacy and we will change the “Last Updated” date above. You should consult this Privacy Notice regularly for any changes.
Privacy for eero Websites
(The United Kingdom)
Last updated October 29, 2021
This Privacy Notice for eero Websites describes information that eero LLC (“eero”) collects, uses, processes, shares and stores, including Personal Data (defined below). This notice focuses on information related to the operation of the public websites available at eero.com and eero.com sub-domains (each, a “Site”), including our online store.
eero has designed a home wifi system, consisting of a combination of wifi network hardware devices (“eero Device(s)”) and eero Device software that can be accessed via the eero mobile application (the “Application”) and online services that we provide to users of eero Devices and eero Application(s) (“Services”, and together with the eero Devices and the Application, the “Products”)). We provide additional details about how we collect, use and process information from our Products in our Privacy Notice for Devices, Applications and Services.
Our Privacy Promise (as described in detail in this Privacy Notice):
We will be clear about the different types of information we collect and how we use them.
We will use world-class data security tools to keep your data safe and protect the eero Devices from unauthorised access.
International data transfers: by accessing our Sites and providing us with data, you acknowledge that your Personal Data may be collected, processed and stored by eero or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are accessing the Sites from the European Economic Area or the UK or other regions with laws governing data collection and use that may differ from United States law, you acknowledge the transfer of your Personal Data to the United States and other countries where eero operates. Whenever we transfer the Personal Data of eero customers residing in the European Economic Area or the UK to countries outside of the European Economic Area or the UK in the course of processing and sharing information as set out herein, we will ensure that your Personal Data is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission and similar measures under UK laws for such transfers.
Controller of Personal Information
eero LLC at 660 Third Street, 4th Floor, San Francisco, CA USA 94107 is the data controller of Personal Data collected and processed through eero Products. The data protection officer for eero can be contacted at the address above or by emailing privacy@eero.com.
Questions; contacting eero; reporting violations.
If you have any questions, concerns or complaints about our Privacy Notice or our data collection or processing practices, please contact us via email at privacy@eero.com. If you want to report any security violations to us, please review our Security team contact info: (https://support.eero.com/hc/en-us/articles/115005392803-How-do-I-contact-eero-s-Security-team-).
A note about children
This Site is intended for use by adults over the age of 18. We do not intentionally gather Personal Data from Site visitors who are minors (and our Services are not directed at minor children). If you’re under the age of 18, you may use this Site only with the involvement of a parent or guardian.
Types of data we collect
“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data, and may also include IP addresses, headers, firmware data, or clickstream data (collectively “Site Data”), to the extent that such data is associated with or linked to data that allows someone to identify or contact you.
We aim to ensure that any Personal Data we have collected is accurate, complete and current as required for the purposes for which the information is used. However, we require your assistance to help us. If we have Personal Data about you that is not accurate, please let us know at the contact information provided above.
Information you provide to us
We may collect Personal Data from you, such as your first name, last name, email, town, city, and telephone number(s) when you create an account to purchase a Product from us on our Site (“Site Account”). When you order our Products on our Site, we, or our payment processors, will collect all information necessary to complete the transaction, including your name, phone number, credit card information, billing information and delivery information. This information may be shared with third parties who help process and fulfil your purchases. If you use our configuration recommendation tool (the “Quiz”), we will collect information you provide about the physical layout of your home and the identity of your Internet Service Provider.
If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply. When you participate in one of our surveys, we may collect additional profile information. We may also collect Personal Data at other points in our Site that state that Personal Data is being collected.
Information collected via technology
Information collected by our servers
To make our Site and Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
Log files
As is true of most websites and applications, our Site will gather certain information automatically and store it in log files. This information includes IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and mobile device identifier or manufacturer data. We use this information to provide the Services, analyse trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site or the Services again, it will recognise you and the information could then be used to serve advertisements and other information appropriate to your interests.
Cookies & Pixel Tags
Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
In addition, we use “Pixel Tags” (also referred to as clear GIFs, web beacons or web bugs). Pixel Tags are tiny graphic images or snippets of code with a unique identifier, similar in function to Cookies, that are used to track online movements of web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in web pages. Pixel Tags also allow us to tell whether emails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user.
You can manage your Cookie and web browser Pixel Tag settings by (a) going to our Cookie preferences settings on the site (the “Cookie Controls”) or (b) managing the settings on your browser to delete and disable cookies and other tracking/recording tools (“Browser Settings”) except for the “Do Not Track” browser setting as discussed below.
How we otherwise respond to “do not track” signals
We do not currently respond to the “Do Not Track” browser signal in your Browser Settings. Consumers can opt out of tracking on our Site, through the Cookie Controls or the Browser Settings. (To learn more about cookies, clear GIFs/web beacons and related technologies, you may wish to visit https://cookiesandyou.com/).
We permit third-party advertising partners to use Cookies, Pixel Tags and other technology to collect information about your browsing activities over time and across different websites when you use our Site. For example, we use advertising services provided by third-party ad partners, to market our services to you on other websites and online services. Through a process called “retargeting”, each service places a Cookie on your browser when you visit our Site so that they can identify you and serve you ads on other sites around the web based on your browsing activity. To avoid use of this information for advertising by these third-party ad partners, you can use the Cookie Controls, or change your Browser Settings to reject cookies or to notify you when cookies are set, and you could select the “Do Not Track” option on your browser, though we have no control over and cannot confirm whether these third party ad parties honour the Do Not Track browser signal. Additionally, many advertising companies are members of the Network Advertising Initiative or Digital Advertising Alliance and/or provide opt-outs on those industry pages. To learn how to opt out of ad network interest-based advertising in the USA, please visit www.aboutads.info/choices, http://www.networkadvertising.org/choices/, and http://preferences-mgr.truste.com/. In the European Union, please visit www.youronlinechoices.eu.
Analytics Services
We use third-party analytics services (“Analytics Services”) to help analyse how users use our Site. We use the information we get from “Analytics Services” only to improve our Site and Services. The information generated by the Cookies or other technologies about your use of our Site (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Service’s ability to use and share Analytics Information is restricted by such Analytics Service’s Terms of Use and Privacy Notice. A full list of Analytics Services is available here.
Use of your Personal Data
General user
In general, Personal Data you submit to us or that we collect via the Sites is used to respond to requests that you make, to aid us in serving you better, and to provide the Services to you. Examples of how we use your Personal Data as a data controller include:
Provide improved administration of our Site;
Improve the quality of experience when you interact with our Site;
Track your purchases of our Devices and Services;
Tailor marketing of our Devices and Services to your interests;
Perform research and analysis about your use of, or interest in, our Products;
Manage our business; and/or
Respond to your enquiries related to employment opportunities or other requests.
Mailing list information
You may choose to submit your email address via a submission form located on our Site or when you sign up for a Site Account. Your email address may be used to send you news about eero services, surveys, products or promotions. We may use one or more service providers, including to administer these messages.
In addition, where permitted by law we may use third-party service providers to analyse Cookie and Pixel Tags data from our Site to create mailing lists for direct mail advertising for our Devices and Services.
User testimonials and feedback
We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s express consent prior to posting his or her last name along with the testimonial. We may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your last name with your feedback. If you make any comments on a blog or forum associated with our Site, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
EU General Data Protection Regulation (GDPR) and UK Data Protection Laws – Legal Basis
The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:
Performance of a contract
when we provide you with Products or Services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver Products and Services, and process payments.
Our legitimate business interests and the interests of our customers
, including when we improve eero Services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we research and analyse your use of, or interest in, our products and services.
Your consent
when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
Compliance with a legal obligation
when we use your personal information to comply with laws.
These and other legal bases
depending on the purpose for which we use personal information.
Disclosure of your Personal Data
We disclose your Personal Data as described below and as described elsewhere in this Privacy Notice.
User direction
We may share or disclose your Personal Data at your direction, such as when you authorise a third-party web client or application to access your Site Account or when you direct us to share your feedback with a business. We have no control over, do not review, and cannot be responsible for these third-party web clients and applications.
Third-party service providers and companies
We may share your Personal Data with third-party service providers and other companies to:
provide you with the Services that we offer you through our Site, including fulfilling orders, processing credit card payments, or other functions necessary for our business;
analyse how our users use our Site and Services;
provide marketing services;
facilitate creation of accounts;
provide technical support; and/or
provide other services, including but not limited to services on behalf of eero.
Affiliates
We may share some or all of your Personal Data with our subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), if any, that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Corporate restructuring
We may share some or all of your Personal Data in connection with or during negotiation of any business transaction, including merger, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Notice.
Other disclosures
Regardless of any choices you make regarding your Personal Data (as described below), eero may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on eero or as otherwise permissible by law; (c) to protect or defend the rights or property of eero or its users of the Site or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Notice, or our Terms of Service.
Third-party websites
Our Site may contain links to Affiliate and third-party websites. When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Data or Anonymous Data from you. Also, you may purchase eero Devices and Services through Affiliate and third-party websites. Our Affiliates’ websites have their own privacy policies governing accounts and transactions on those websites. In addition, we have no control over, do not review, and cannot be responsible for, third-party websites or their content. Please be aware that the terms of this Privacy Notice do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
Your choices regarding your information
If you do not provide us with your Personal Data, we may not be able to provide you with some or all of our products or services, or the Site may have reduced functionality
You can access your Site Account information, including your name, address, and payment options in the "Account" section of the Site. If you have any questions or objections as to how we collect and process your personal information, please contact privacy@eero.com.
We will periodically send you free newsletters and emails that directly promote the use of our Site or Products or those of our Affiliates, subject to your initial “opt-in” consent to the extent required by applicable law. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” later by following the unsubscribe instructions provided in the email you receive or by contacting us directly at privacy@eero.com. However, despite your indicated email preferences for promotional messages, we may continue to send you service-related communications, including notices of any updates to our Terms of Use or Privacy Notice.
Cookies
If you decide at any time that you no longer wish to accept cookies from our Site for any of the purposes described above, then you can manage your Cookie Controls and Browser Settings as described above in Section 2.b. If you do not accept certain cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided above.
Changing or deleting your Personal Data; Contacts
You may correct any of your Personal Data in your Site Account by editing your profile within your Site Account or by sending an email to privacy@eero.com. You may request deletion of your Personal Data by contacting us at privacy@eero.com, and we will honour your request, but please note that you will not be able to use your eero Devices if we have deleted the Personal Data in your Site Account, and that we may be permitted or required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database. We may also retain your information for fraud prevention or similar purposes.
In addition, subject to applicable law, you have the right to request access to, correct, and delete your Personal Data, and to ask for data portability. You may also object to our processing of your Personal Data or ask that we restrict the processing of your Personal Data in certain instances. If you wish to do any of these things, please contact privacy@eero.com.
Our representative in Europe and the UK is Amazon EU SARL.
You can file a complaint with the Information Commissioner’s Office or with another local authority.
Safeguarding your Personal Data
We take reasonable measures to ensure that Personal Data is kept safe from loss or theft, unauthorised access, use, copying, disclosure or modification. Safeguards include physical, organisational and technical measures appropriate to the sensitivity of the Personal Data.
Retention of Personal Data
We only keep Personal Data for as long as it is required for the reasons it was collected or as otherwise legally required or permitted. The length of time we retain information varies, depending on the Service, the nature of the information, and any business or legal requirements. The retention period may extend beyond your relationship with us. When retaining your Personal Data is no longer required or otherwise permitted, the information is either destroyed, deleted or de-identified.
Changes to this Privacy Notice
This Privacy Notice may be updated from time to time for any reason. We will notify you of any changes to our Privacy Notice by posting the new Privacy Notice at www.eero.com/legal/privacy and we will change the “Last Updated” date above. You should consult this Privacy Notice regularly for any changes.