Privacy for eero Websites
Last updated September 25, 2019
Our Privacy Promise:
We will be clear about the different types of information we collect and how we use them.
We will use world-class data security tools to keep your data safe and protect the eero Devices from unauthorized access.
International data transfers: by accessing our Sites and providing us with data, you acknowledge and agree that your Personal Data may be collected, processed and stored by eero or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are accessing the Sites from the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you agree to the transfer of your Personal Data to the United States and other countries where eero operates.
Questions; contacting eero; reporting violations.
A note about children
We do not intentionally gather Personal Data from Site visitors who are under the age of 13 (and our Services are not directed at children). If a child under 13 submits Personal Data to eero via a Site and we learn that the Personal Data is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 13, please contact us at email@example.com.
Types of Data we collect
“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data, and may also include IP addresses, headers, firmware data, or clickstream data (collectively “Site Data”), to the extent that such data is associated with or linked to data that allows someone to identify or contact you.
“Anonymous Data” means data that, either in its original form or as the result of anonymization procedures that we perform on Personal Data, is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data as described below.
We aim to ensure that any Personal Data we have collected is accurate, complete and current as required for the purposes for which the information is used. However, we require your assistance to help us. If we have Personal Data about you that is not accurate, please let us know at the contact information provided above.
Information you provide to us
We may collect Personal Data from you, such as your first name, last name, e-mail, city, province/state, and telephone number(s) when you create an account to purchase a Product from us (“Account”). When you order our Products on our Site, we, or our payment processors, will collect all information necessary to complete the transaction, including your name, phone number, credit card information, billing information and shipping information. This information may be shared with third parties who help process and fulfill your purchases. If you use our configuration recommendation tool (the “Quiz”), we will collect information you provide about the physical layout of your home and the identity of your Internet Service Provider.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. When you participate in one of our surveys, we may collect additional profile information. We may also collect Personal Data at other points in our Site that state that Personal Data is being collected.
Information collected via technology
- Information collected by our servers
To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
- Log files
As is true of most websites and applications, our Site will gather certain information automatically and store it in log files. This information includes IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and mobile device identifier or manufacturer data. We use this information to provide the Services, analyze trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site or the Services again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests.
- Pixel Tags
In addition, we use “Pixel Tags” (also referred to as clear GIFs, web beacons, or web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in web pages. Pixel Tags also allow us to tell whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user.
- How we respond to do not track signals
We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Site. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools. (To learn more about cookies, clear GIFs/web beacons and related technologies, you may wish to visit https://cookiesandyou.com/).
- Analytics Services
- Information collected by our servers
Use of your Personal Data
In general, Personal Data you submit to us via the Sites is used to respond to requests that you make, to aid us in serving you better, and to provide the Services to you. We use your Personal Data in the following ways:
- Provide improved administration of our Site.
- Improve the quality of experience when you interact with our Site.
- Track your purchases of our Devices and Services.
- Tailor marketing of our Devices and Services to your interests.
- Perform research and analysis about your use of, or interest in, our products and services.
- Manage our business.
- Respond to your inquiries related to employment opportunities or other requests.
Mailing List Information
You may choose to submit your email address via a submission form located on our Site or when you sign up for an Account. Your email address may be used to send you news about eero services, surveys, products or promotions. We may use one or more service providers, including to administer these messages.
User testimonials and feedback
We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s express consent prior to posting his or her last name along with the testimonial. We may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your last name with your feedback. If you make any comments on a blog or forum associated with our Site, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
Creation of Anonymous Data
We may create Anonymous Data records from Personal Data by excluding information (such as your name, email address, or IP address) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
Disclosure of your Personal Data
User Consent or Direction
We may share or disclose your Personal Data at your direction, such as when you authorize a third party web client or application to access your Account or when you direct us to share your feedback with a business. We have no control over, do not review, and cannot be responsible for these third party web clients and applications.
Third Party Service Providers and Companies
We may share your Personal Data with third party service providers and other companies to:
- provide you with the Services that we offer you through our Site, including fulfilling orders, processing credit card payments, or other functions necessary for our business;
- analyze how our users use our Site and Services;
- facilitate creation of accounts; provide technical support;
- and/or provide other services, including but not limited to services on behalf of eero.
We may use marketing tools such as Facebook's Custom Audience and Lookalike Audience programs that enable us to display personalized ads to eero customers as well as consumers with characteristics similar to those of our existing eero customers. To identify our existing customers to Facebook and determine relevant characteristics of our existing customer base, we may process your email address and phone number through a “hashing” application that converts this information to a string of alphanumeric data that is then sent to Facebook to enable Facebook to identify you (Custom Audiences) and identify other Facebook users with similar profile characteristics (Lookalike Audiences).
You may opt-out of future participation in our Facebook Custom Audience and Lookalike Audience program by sending an email, from the email address you are opting out of, to the email address provided in our contact information above. For your opt-out to be effective, you must: (i) place the following text in the subject line of the email - "Opting Out of Facebook Website Custom Audience Ads", and (ii) in the body of the email, include your name and email address. We will remove your name and email address from all of our future Facebook Custom Audience and Lookalike Audience datasets. In addition, you can use the Facebook advertiser preferences and settings available through Facebook’s account and privacy management features to hide any future ads from eero
Third party websites
Your choices regarding your information
If you decide at any time that you no longer wish to accept cookies from our Site for any of the purposes described above, then as described above, you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided above.
Changing or deleting your Personal Data
You may correct any of your Personal Data in your Account by editing your profile within your Account or by sending an e-mail to firstname.lastname@example.org. You may request deletion of your Personal Data by us, and we will use commercially reasonable efforts to honor your request, but please note that you may not be able to use your eero Devices if we have deleted the Personal Data in your Account, and that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our backups. We may also retain your information for fraud prevention or similar purposes.
Safeguarding your Personal Data
We take reasonable measures to ensure that Personal Data is kept safe from loss or theft, unauthorized access, use, copying, disclosure or modification. Safeguards include physical, organizational and technical measures appropriate to the sensitivity of the Personal Data.
Retention of Personal Data
We only keep Personal Data for as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the Service, the nature of the information, and any business or legal requirements. The retention period may extend beyond your relationship with us. When your personal information is no longer required for our purposes, the information is either physically destroyed or deleted.