My eero has a solid white light, but it's not working

A solid white light usually means your eero is online and working normally. If your eero shows a solid white light but devices aren’t connecting to the internet, follow these steps to troubleshoot.

Power cycle your eero

• Unplug the power cable from the back of your eero

• Wait 30 seconds

• Plug the power cable back in

• Wait 2 minutes for your eero to fully restart

If your eero comes back online and works normally, you're all set. If not, continue to the next step.

Soft reset your eero

A soft reset restarts your eero's network connection without erasing your settings.

• Find the reset button on the bottom or back of your eero

• Press and hold the reset button until the LED starts flashing yellow (about 7 seconds)

• Release the button

• Wait for your eero to restart. This may take 2–3 minutes

Note: Your network name, password, and settings stay the same after a soft reset.

Hard reset your eero

A hard reset removes the eero from your network and restores factory settings. You'll need to set it up again in the eero app.

• Find the reset button on the bottom or back of your eero

• Press and hold the reset button until the LED flashes red (about 15 seconds)

• Release the button

• Wait for the eero to fully reset

• Open the eero app and add the eero back to your network

Note: A hard reset erases all settings on that eero. You'll need to set it up again as if it were new.

If these steps don't resolve the issue, contact eero Support for further help.