Why is my eero LED off?

If your eero isn't showing any light, it's likely because the LED has been turned off in the eero app, or the eero isn't receiving power.

Is the LED turned off in the app?

If your eero is online but the light is off, the LED may have been disabled in the app.

To check:

  1. Open the eero app.

  2. Tap the eero that has no light.

  3. Tap Status light.

  4. Turn the LED back on.

Note: If your eero is online and working normally but the LED is off, this is the most likely cause.

Is the eero getting power?

If the LED setting is already on, the eero may not be receiving power.

Try the following:

  1. Make sure the power cable is firmly plugged into both your eero and the wall outlet.

  2. Try a different wall outlet.

  3. Check the power adapter for any visible damage.

  4. If you have another eero, try swapping the power cable. Use a cable rated at the same wattage or higher.

  5. If you're using a power strip or surge protector, plug your eero directly into a wall outlet instead.

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