Privacy for eero Websites
(Bahamas)
Last updated June 1, 2021
This Privacy Notice for eero Websites describes information that eero LLC (“eero”) collects, uses, processes, shares and stores, including Personal Data (defined below). This notice focuses on information related to the operation of the public websites available at eero.com and eero.com sub-domains (each, a “Site”), including our online store.
eero has designed a home Wi-Fi system, consisting of a combination of Wi-Fi network hardware devices (“eero Device(s)”) and eero Device software that can be accessed via the eero mobile application (the “Application”) and online services that we provide to users of eero Devices and eero Application(s) (“Services”, and together with the eero Devices and the Application, the “Products”)). We provide additional details about how we collect, use and process information from our Products in our Privacy Notice for Devices, Applications and Services.
Our Privacy Promise (as described in detail in this Privacy Notice):
We will be clear about the different types of information we collect and how we use them.
We will use world-class data security tools to keep your data safe and protect the eero Devices from unauthorised access.
International data transfers: by accessing our Sites and providing us with data, you acknowledge that your Personal Data may be collected, processed and stored by eero or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are accessing the Sites from The Bahamas or other regions with laws governing data collection and use that may differ from United States law, you acknowledge the transfer of your Personal Data to the United States and other countries where eero operates. Whenever we transfer the Personal Data of eero customers residing in The Bahamas to countries outside of The Bahamas in the course of processing and sharing information as set out herein, we will ensure that your Personal Data is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
Controller of Personal Information
eero LLC at 660 Third Street, 4th Floor, San Francisco, CA USA 94107 is the data controller of Personal Data collected and processed through eero Products. The data protection officer for eero can be contacted at the address above or by emailing privacy@eero.com.
Questions; contacting eero; reporting violations.
If you have any questions, concerns or complaints about our Privacy Notice or our data collection or processing practices, please contact us via email at privacy@eero.com. If you want to report any security violations to us, please review our Security team contact info: (https://support.eero.com/hc/en-us/articles/115005392803-How-do-I-contact-eero-s-Security-team-).
A note about children
This Site is intended for use by adults over the age of 18. We do not intentionally gather Personal Data from Site visitors who are minors (and our Services are not directed at minor children). If you’re under the age of 18, you may use this Site only with the involvement of a parent or guardian.
Types of data we collect
“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data, and may also include IP addresses, headers, firmware data, or clickstream data (collectively “Site Data”), to the extent that such data is associated with or linked to data that allows someone to identify or contact you.
We aim to ensure that any Personal Data we have collected is accurate, complete and current as required for the purposes for which the information is used. However, we require your assistance to help us. If we have Personal Data about you that is not accurate, please let us know at the contact information provided above.Information you provide to us
We may collect Personal Data from you, such as your first name, last name, email, town, city, and telephone number(s) when you create an account to purchase a Product from us on our Site (“Site Account”). When you order our Products on our Site, we, or our payment processors, will collect all information necessary to complete the transaction, including your name, phone number, credit card information, billing information and delivery information. This information may be shared with third parties who help process and fulfil your purchases. If you use our configuration recommendation tool (the “Quiz”), we will collect information you provide about the physical layout of your home and the identity of your Internet Service Provider.
If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply. When you participate in one of our surveys, we may collect additional profile information. We may also collect Personal Data at other points in our Site that state that Personal Data is being collected.Information collected via technology
Information collected by our servers
To make our Site and Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.Log files
As is true of most websites and applications, our Site will gather certain information automatically and store it in log files. This information includes IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and mobile device identifier or manufacturer data. We use this information to provide the Services, analyse trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site or the Services again, it will recognise you and the information could then be used to serve advertisements and other information appropriate to your interests.Cookies & Pixel Tags
Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.In addition, we use “Pixel Tags” (also referred to as clear GIFs, web beacons or web bugs). Pixel Tags are tiny graphic images or snippets of code with a unique identifier, similar in function to Cookies, that are used to track online movements of web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in web pages. Pixel Tags also allow us to tell whether emails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user.
You can manage your Cookie and web browser Pixel Tag settings by (a) going to our Cookie preferences settings on the site (the “Cookie Controls”) or (b) managing the settings on your browser to delete and disable cookies and other tracking/recording tools (“Browser Settings”) except for the “Do Not Track” browser setting as discussed below.
How we otherwise respond to “do not track” signals
We do not currently respond to the “Do Not Track” browser signal in your Browser Settings. Consumers can opt out of tracking on our Site, through the Cookie Controls or the Browser Settings. (To learn more about cookies, clear GIFs/web beacons and related technologies, you may wish to visit https://cookiesandyou.com/).
We permit third-party advertising partners to use Cookies, Pixel Tags and other technology to collect information about your browsing activities over time and across different websites when you use our Site. For example, we use advertising services provided by third-party ad partners, to market our services to you on other websites and online services. Through a process called “retargeting”, each service places a Cookie on your browser when you visit our Site so that they can identify you and serve you ads on other sites around the web based on your browsing activity. To avoid use of this information for advertising by these third-party ad partners, you can use the Cookie Controls, or change your Browser Settings to reject cookies or to notify you when cookies are set, and you could select the “Do Not Track” option on your browser, though we have no control over and cannot confirm whether these third party ad parties honour the Do Not Track browser signal. Additionally, many advertising companies are members of the NAI or DAA and/or provide opt-outs on those industry pages. To learn how to opt out of ad network interest-based advertising in the USA, please visit www.aboutads.info/choices, http://www.networkadvertising.org/choices/, and http://preferences-mgr.truste.com/. In the European Union, please visit www.youronlinechoices.eu.Analytics Services
We use third-party analytics services (“Analytics Services”) to help analyse how users use our Site. We use the information we get from “Analytics Services” only to improve our Site and Services. The information generated by the Cookies or other technologies about your use of our Site (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Service’s ability to use and share Analytics Information is restricted by such Analytics Service’s Terms of Use and Privacy Notice. By using our Site and Services, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. A full list of Analytics Services is available here.
Use of your Personal Data
General user
In general, Personal Data you submit to us or that we collect via the Sites is used to respond to requests that you make, to aid us in serving you better, and to provide the Services to you. Examples of how we use your Personal Data as a data controller include:
Provide improved administration of our Site;
Improve the quality of experience when you interact with our Site;
Track your purchases of our Devices and Services;
Tailor marketing of our Devices and Services to your interests;
Perform research and analysis about your use of, or interest in, our products and services;
Manage our business; and/or
Respond to your enquiries related to employment opportunities or other requests.
Mailing list information
You may choose to submit your email address via a submission form located on our Site or when you sign up for a Site Account. Your email address may be used to send you news about eero services, surveys, products or promotions. We may use one or more service providers, including to administer these messages.
In addition, where permitted by law we use third-party service providers to analyse Cookie and Pixel Tags data from our Site to create mailing lists for direct mail advertising for our Devices and Services.User testimonials and feedback
We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s express consent prior to posting his or her last name along with the testimonial. We may post user feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your last name with your feedback. If you make any comments on a blog or forum associated with our Site, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
Disclosure of your Personal Data
We disclose your Personal Data as described below and as described elsewhere in this Privacy Notice.
User direction
We may share or disclose your Personal Data at your direction, such as when you authorise a third-party web client or application to access your Site Account or when you direct us to share your feedback with a business. We have no control over, do not review, and cannot be responsible for these third-party web clients and applications.
Third-party service providers and companies
We may share your Personal Data with third-party service providers and other companies to:
provide you with the Services that we offer you through our Site, including fulfilling orders, processing credit card payments, or other functions necessary for our business;
analyse how our users use our Site and Services;
provide marketing services;
facilitate creation of accounts; provide technical support; and/or
provide other services, including but not limited to services on behalf of eero.
Affiliates
We may share some or all of your Personal Data with our subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), if any, that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Corporate restructuring
We may share some or all of your Personal Data in connection with or during negotiation of any business transaction, including merger, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Notice.
Other disclosures
Regardless of any choices you make regarding your Personal Data (as described below), eero may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on eero or as otherwise permissible by law; (c) to protect or defend the rights or property of eero or its users of the Site or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Notice, or our Terms of Service.
Third-party websites
Our Site may contain links to Affiliate and third-party websites. When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Data or Anonymous Data from you. Also, you may purchase eero Devices and Services through Affiliate and third-party websites. Our Affiliates’ websites have their own privacy policies governing accounts and transactions on those websites. In addition, we have no control over, do not review, and cannot be responsible for, third-party websites or their content. Please be aware that the terms of this Privacy Notice do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
Your choices regarding your information
You can access your Account information, including your name, address, and payment options in the "Account" section of the Site. If you have any questions or objections as to how we collect and process your personal information, please contact privacy@eero.com.
We will periodically send you free newsletters and emails that directly promote the use of our Site or Products or those of our Affiliates. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” later by following the unsubscribe instructions provided in the email you receive or by contacting us directly at privacy@eero.com. However, despite your indicated email preferences for promotional messages, we may continue to send you service-related communications, including notices of any updates to our Terms of Use or Privacy Notice.Cookies
If you decide at any time that you no longer wish to accept cookies from our Site for any of the purposes described above, then you can manage your Cookie Controls and Browser Settings as described above in Section 2.b. If you do not accept certain cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided above.
Changing or deleting your Personal Data; Contacts
You may correct any of your Personal Data in your Site Account by editing your profile within your Site Account or by sending an email to privacy@eero.com. You may request deletion of your Personal Data by contacting us at privacy@eero.com us, and we will honour your request, but please note that you will not be able to use your eero Devices if we have deleted the Personal Data in your Site Account, and that we may be permitted or required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database. We may also retain your information for fraud prevention or similar purposes.
In addition, subject to applicable law, you have the right to request access to, correct and delete your Personal Data, to object to our processing of your Personal Data or ask that we restrict the processing of your Personal Data in certain instances. If you wish to do any of these things, please contact privacy@eero.com.Safeguarding your Personal Data
We take reasonable measures to ensure that Personal Data is kept safe from loss or theft, unauthorised access, use, copying, disclosure or modification. Safeguards include physical, organisational and technical measures appropriate to the sensitivity of the Personal Data.
Retention of Personal Data
We only keep Personal Data for as long as it is required for the reasons it was collected or as otherwise legally required or permitted. The length of time we retain information varies, depending on the Service, the nature of the information, and any business or legal requirements. The retention period may extend beyond your relationship with us. When retaining your Personal Data is no longer required or otherwise permitted, the information is either destroyed, deleted or de-identified.
Changes to this Privacy Notice
This Privacy Notice may be updated from time to time for any reason. We will notify you of any changes to our Privacy Notice by posting the new Privacy Notice at www.eero.com/legal/privacy and we will change the “Last Updated” date above. You should consult this Privacy Notice regularly for any changes.