Why does my eero app say "Cannot connect to the internet"?
Troubleshoot the "Cannot connect to the internet" message by checking your modem, cables, and ISP status.
Setup Issues
Why does my eero app say "No eero found"?
Troubleshoot the "No eero found" message during setup by bringing your phone closer and checking Bluetooth.
- Read the article
Why does my eero app say "Unable to add eero"?
Learn why the eero app shows "Unable to add eero" and how to help resolve it.
- Read the article
Why does my eero app say "Already registered"?
Learn what the "Already registered" message means in the eero app and how to resolve it.
- Read the article
Why does my eero app say "Multiple eeros found"?
Learn what the "Multiple eeros found" message means when multiple units are powered on and detected by the app at once.
- Read the article
Why does my eero app say "We couldn't detect a mobile connection"?
Troubleshoot the "We couldn't detect a mobile connection" message on wifi-only tablets or devices without cell data.
- Read the article
Why does my eero app say "Allow Bluetooth Access"?
Grant the eero app Bluetooth permissions on iOS or Android so it can communicate during setup.
- Read the article
Why does my eero app say "Turn on Bluetooth"?
Turn on Bluetooth on your device so the eero app can find and set up your eero.
- Read the article
Why am I stuck on "looking for devices" during setup?
Fix the "looking for devices" issue on Android 13 caused by Bluetooth changes affecting eero setup.
- Read the article
How do I swap my gateway eero?
Replace your Gateway eero with a new one or swap it with another eero already on your network.
- Read the article
What do I need to do if I move homes?
Take your eero system to your new home. Just plug it into your modem once internet is active.
- Read the article
Can I use an eero Beacon or eero 6 Extender with a non-eero router?
Find out why eeros without Ethernet ports require another eero on the network to function.
- Read the article
Can I use an eero without Ethernet ports as my gateway eero?
Understand why your gateway eero needs Ethernet ports and which eero models can fill that role.
- Read the article
How do I troubleshoot eero Built-in setup issues?
Troubleshoot eero Built-in setup failures caused by outdated firmware, unlinked accounts, or device placement.
- Read the article
Why is a data connection necessary for setting up my eero network?
Understand why eero setup needs a mobile data connection and how to work around it if you don't have one.
